"Nightmare management company."

Nightmare management company.
Trying to get a deed of variation signed off so we can sell our property has become a joke.
First a manager Chloe Kennedy told our solicitor the fee for getting all paid, no sign of the deed. Every time I called spoke to someone different who gave a different answer. Spoke to another manager Toni Rodgers who got very shouty and told us our solicitor had to draft the deed up for them to sign. When our solicitor challenged her on this that it was never communicated as that she slammed phone down. How professional !!. 1 week later after paying still not signed. Now in danger of losing house sale. Thank you Scanlans, you cowboys.

"Nicola Hall"

Our flat of nine flats was taken over by Scanlans. After my initial scepticism at the idea of a new management company my fears were alleviated by Nicola Hall. She has worked with the leaseholders to maintain our property along side the landlord and proven to be honest and reliable. There have been teething problems but Nicola has communicated every step and helped where possible 🙂

"Incompetent"

I have been dealing with Ian Magenis (partner) whose main aim is be as unhelpful and antagonistic as possible. Over 10 months since I originally requested my data subject access request and I have still not received.

ICO have had to get involved and tell them they have to supply however they keep delaying and I have had to go back to the ICO.

I own my property and they left me without my main bathroom for over a year due to a communal leak and Scanlans using substandard contractors. I spend 12 months being lied to, fobbed off and inconvenienced then when you make a formal complaint Ian gets involved gaslights you, refusing to speak to you verbally to ensure a thorough investigation takes place and gives you a computer says no response.

He spends his time blaming you or the directors who employ Scanlan’s but refuses to give you their details or allow you to speak to them.

Once I have my DSAR I will be taking legal advice because the only way these bully tactics from this company will stop is if people hold them accountable.

Also the way they run the accounts is questionable, I wonder if they are ever audited as every year we get a considerable increase (which I get due to cost of living) however because we have yearly increase to account for this I don’t understand why we are always having additional charges added in for previous years over spend and in some cases charges for overspends for two year previous.

"Great customer service "

Louise has provided me with great customer service throughout the process so far of providing everything I need to sell me property and make sure that my account are up to date so that there are no delays.
I was a bit apprehensive when we sold as know that it is sometimes not easy to even get in touch with the management companies let alone them be helpful but I have been proven wrong.

"They ought to be call scam lans"

They ought to be call scam lans, I pay a extortionate service charge for a coach house of 41.60 and people in bigger house are only pay 12.50 .to 25 and they do no work, get no help only excuses they should be stopped and this racket stopped ripping of people.

"Very poor workmanship and rip off prices "

If you can avoid this company, do so!

This company provides shoddy workmanship. Has to be constantly chased to do jobs that should be done routinely.

Then, in the middle of a cost of living crisis they see fit to increase their charge by 40%!

Oh, and they call that a slight increase!

Unbelievable!

"Horrendous experience "

I genuinely cannot express how disappointed I am with the service of this company and I will never purchase a flat again where this company is the management company. No accountability whatsoever!!! Rude responses from Account Management and the site is not being managed whatsoever. I have cleaned the communal areas more than the
management company has!!!

"Great Client Experience"

I have been extremely impressed with the customer service provided by Nicola. She has a fabulous courteous, professional manner and is quick to reply. Our query was dealt with efficiently and I have no complaints whatsoever. I look forward to working with this company going forward.

"Pleasant snd helpful"

Always found dealing with Scanlans a good experience. Nicola hall has always been helpful and courteous. Good company to be associated with

"Nicola Hall"

Our building transferred to Scanlans in June 2022, the previous Management Company not being too good. Having identified an issue with excessive electricity bills I raised this with Nicola. Turns our the previous company had been paying over estimated bills for several years and not submitting meter readings. Nicola has worked hard over the last 18 months with the supplier, who are not over helpful, to correct the problem resulting in a credit of £1300 for overpayment.
She is quick to respond to any issues and get them resolved.
Thanks for all your hard work Nicola