"Great customer service."

Great customer service.
I ordered a Gazebo from Trading depot, unfortunately once it was assembled I noticed there was a manufacturing flaw with one part. I contacted Trading Depot, their customer service advisor Jemma Porter, arranged with the supplier to have the replacement part sent very quickly.

Its always easy to leave a good review when there are no problems, but how well a company deals with problems when they do arise is a far better guage of their customer service and this was dealt with very well.

"Top Service "

Top Service . Really efficient and fast delivery. Great communication from Jemma in customer service.

I asked for an urgent delivery before Easter and got it done.

"i bought a retractable gazebo it…"

i bought a retractable gazebo it arrived in good time, structure is flimsy had it up for less that 20min and had to take it down support middle bars bent on roof . i put this up on a lovely sunny day very little wind total waste of money. also the roof doesn’t retract !! i now have a structure that is bent and the roof just blows about in a light wind

"Everyone has been helpful and efficient…"

Everyone has been helpful and efficient in dealing with my order. Nathan Ball has just send me the relevant paperwork immediately following my request. Excellent company service.

"Very easy to buy from"

Very easy to buy from. Annie from customer support was a great help with a couple of questions.

"WARNING extortionate return prices"

WARNING extortionate return prices. I purchased a Franke sink and tap and the cost to return this is £168!! They charge 25% to return an item. WATCH THR SMALLPRINT !!!
UPDATE Your terms and conditions DO NOT state this which I did look at. This piece of information is hidden with non returnable goods/admin charges which I did not look at as I had already read your returns which made no mention of this????

"Returns process is tedious and long, "

Returns process is tedious and

"Items great price "

Items great price . Communication very bad and delivery turned up earlier , which is a bad thing if you are ordering to a commercial property . Confusing delivery, with poor updates and communication.
I opened a business account, never got the password to set it up and was made to feel like a nuisance by Adam Levy.
Thank you for the reply Adam , I have still not received a password for my account yet and need to order other items ,
I ordered Merlyn and Hansgrohe items .
I received the Merlyn items and was told the Hansgrohe would be delivered to yourselves and then to me .
I got no phone call and they were just handed to someone , we are still looking for them . No name was taken and Kyle Newcombe has not replied to my e-mail about locating the items .
Are your deliveries not signed for ?

"Quick delivery and no hassle purchase"

Quick delivery and no hassle purchase

"Always informed when the item was going…"

Always informed when the item was going to arrive and a time frame was given to