"Shocking service stay away."

** Update No1: In conversation with Trailertrek in order to resolving my issue. Will see how it goes. **

** Update No2: TrailerTrek are willing to take a look but they will not come to my home location, out of their working area. They are willing to go to my caravan that’s sited but I’m only there on weekends and they don’t work weekends.

So unable to compromise where I’m in work Monday to Friday. **

** Update No3: ** An auto electrician is calling to my home to diagnose and fix the issue. If the auto electrician finds the problem and fixes it and as per the email received from Trailertrek they would be willing to cover my costs.

I’m not being awkward just need my lights fixed as my MOT is due April. **

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Well I don’t like leaving reviews or complaining but I had a tow bar fitted by these around 03/06/24 and since day one my rear fog lights on the car have never worked.

If I plug in my caravan everything works fine on the van, lights, fogs etc but when unplugged I get no fog lights on the car.

When the caravan is plugged in my fog light switch light works fine and stays on as normal.

When the caravan is unplugged I have no car fog lights and the switch when pressed does not stay on and the light just flashes on then off.

Very disappointed because I’ve called, txt and messaged the company and they come back with excuses after excuses after excuse saying it’s not their fault but the fog lights worked fine before the tow bar install.

Wish I didn’t go to these now and left with a bill when I call out an auto electrician and my MOT is due April.

Stay away.

"What a treat!"

I rang up mid December to make enquiries. Spoke with a knowledgeable lady (Marie?) who told me all I needed to know for the quote. Had a bit of banter. Rang back between Christmas and New Year to make an appointment. Spoke with the 'hands on' gaffer who confirmed everything. Had a bit of banter. I turned up in Coventry on a perishingly cold day to be welcomed by the engineers (and the gaffer) - drove straight in. Had a bit of banter. They rang me a couple of hours later; "Job done".
Went back to collect and pay and received 10 minutes 'coaching' with a thorough explanation, demonstration and test procedure. Had a bit of banter.
Courteous, efficient, pleasant and competitive throughout!
With a bit of welcome banter.
JOB'S A GOOD 'UN!

"decided to change towbar on my sorento…"

decided to change towbar on my sorento contacted trailortrek great service from start to finish good price aswell if you need a towbar this is the company to choose 1st class

"Pricing is spot on and service was…"

Pricing is spot on and service was great!

"Exceptional service on a bitter cold day."

On a very cold frosty morning i had a removable swan neck tow-bar with 13 pin electrics fitted at work to my Ford Ecosport, i couldn't have been more impressed by Nick the engineer. He was very polite and professional and happy to explain things to me. He arrived on time and ensured everything was completed to my satisfaction before leaving.
Mitchell who took my booking was also extremely helpful and informative.
Highly recommended, 5 star service all round.

"Excellent tow bar fitting service"

Ricky, the mechanic who fitted my tow bar, was very polite and professional and happy to explain things to me as needed. He arrived on time and ensured everything was completed to my satisfaction before leaving. Likewise, Mitchell from the office was also extremely helpful and informative. I would highly recommend this company.

"Could not fault in the slightest!!"

Had a removable swan neck towbar with 13 pin plug and fully integrated electrics fitted at work in Northampton by Ricky to my Seat Ateca. I couldn't have been more impressed with every aspect of my experience with Trailer Trek. Very very professional and skilled. Very pleased, highly recommended.

"Grant was very friendly and efficient…"

Grant was very friendly and efficient he showed me how to use the tow bar and made sure everything worked before he left. Highly recommend the company

"A Coventry engineer fitted the towbar"

A Coventry engineer fitted the towbar, who could be better? Everything as quoted, spot on.

"Excellent job"

Excellent job. Trailer Trek fitted a tow bar to my Tiguan, provided an adapter and number plate for towing.
A very professional job, highly recommended, thank you.