"First class service hope to use again…"

First class service hope to use again thanks

"quick and efficient"

quick and efficient

"AVOID THESE PRICE SCAM MERCHANTS ."

AVOID THESE PRICE SCAM MERCHANTS .. SO MUCH FOR THEIR LOYALTY SCHEME. This was the last email I wrote to them ...

Dear Northern Energy,

Thanks to the dikkhead (Dan I think he was called) who was on the phone to me today, you have now lost a Valuable Customer

He has quoted me at 62p per litre for 1,300 - 1,500 litres which I told him was outrageous and I could get it way cheaper at Boilerjuice

The dikkhead claimed that after I added the Service Charge from Boilerjuice, it would be cheaper to go with you

I told him that this is not true, but he would not have it !

Here is the

PROOF

Screenshots supplied

As you can see, the PRICE TO PAY already includes the SERVICE CHARGE at Boilerjuice, as I told Dikkhead Dan, repeatedly, but still he would not have it

As an ACCA qualified Company Financial Controller, I’m pretty sure that I can do maths significantly better than Dikkhead Dan

So here is the ACTUAL price per litre, INCLUDING the Service Charge …

£839.34 divided by 1,500 litres equals 55.95626p per litre, PRICE TO PAY, including VAT, including SERVICE CHARGE, and including making Dikkhead Dan look very, very incompetent indeed

As a result of Dikkhead Dan, you have lost my business completely, and I am now cancelling my Direct Debit Mandate with your company

I hope this has taught you a valuable lesson in Customer Care or rather, how not to do it

Kind regards

Yours sincerely

Darren Collett FCCA

"EXCELLENT SERVICE …"

We ordered the heating oil at a competitive price (against Boiler Juice) and it was delivered the following day. Difficult to improve on this!

"Grand as always"

Phoned up needing an immediate fill as I believe my tank had been siphoned. They had organised a delivery the next day. Unreal service as usual!

"AVOID"

When we signed up to these it was we pay your VAT which was later removed and replaced with 2p off per litre which works out to a 2-3p increase per litre.
Recently has a delivery which we didn’t know was coming until lunch time the day before no knowledge of price until billed which for 700 litres was around £60 more than the average local price.
In the agreement was boiler serviced yearly missed for 2 1/2 years guess what blame COVID.
Was then serviced after I complained and have been charged £117 for a service not carried out properly and engineer here for around 15 minutes.
Beware of I am always right Sarah who only likes her own voice.
Our account was always in credit meaning we paid monthly in advance for our oil.
I have now cancelled and will investigate prices and pay when we have a delivery.
Northern Energy good riddance.

"Always helpful and reliable"

Very easy to place an order for heating oil. Text received advising delivery date and oil delivered as promised. Staff are always helpful and polite

"Northern Energy provide a great and…"

Northern Energy provide a great and very professional customer service . They are consistently competitive on price and can be relied to deliver when they say they will. They send very useful information on fuel and go above and beyond .

"First rate service"

Good price. Came on time. Excellent service.

"Thank you Northern Energy"

Great to know that Oil delivery arrived as requested. Made all the difference coming home to a warm home.