"We have been a customer of Northern…"

We have been a customer of Northern Energy for many years.
I have always found the staff very attentive and courteous. Speedy delivery when needed. Nothing too much trouble , a problem with a "tripped" external valve was dealt with and rectified within 24 hours. Highly recommend.

"Good But..."

Always quick and helpful when I call but am unhappy when originally told that deliveries scheduled when tank goes below 25% where as it was 12%when delivery came
I appreciate that you know form historical consumption when it becomes essential but it still makes me nervous especially when it gets below 20% as I have a steep drive and your delivery options are restricted to a small tanker What heppens if we have snow on the drive?

"Great service, thank you"

I've found the customer service team to be very 'human' in their approach and very quick to find the right answer for their customer, and not just for their business.
I needed to make a call yesterday as we have built up a credit with the direct debit. It was quickly sorted and with zero debate or push back as I've got quite used to from other utility providers! (I do find on the whole other companies can be very keen to hold on to any credit balance and like to argue a point, but this one was dealt with so quickly and efficiently. I was also put straight through without spending ages on hold).
We've had LPG supplied now for probably around 10 years with them and in the past I've also had conversations about debit balances, which were handled with equal thoughtfulness. I have really appreciated that they all seem like genuinely nice people!

"First delivery"

First delivery, very satisfied with service so far .

"Worked for this bog standard company if…"

Worked for this bog standard company if your face didn’t fit u have no chance or do what David says they basically want you to live there and have no life, also if you have days on sick they expect you to pay them back never heard of that in the 30 years I have been working and they don’t pay sick so how’s that work ,also trucks are run to the ground there’s lots of other places to get your oil that are better than northern energy

"Highly recommend"

Very attentive staff. Speedy delivery when needed. Courteous. Nothing too much trouble. Northern Energy is trying to gauge our usage for top. We are a new customer but most of the village use them. Highly recommend.

"Delivery arrived on time"

Delivery arrived on time. Only problem was the driver forgot to return the gauge cover which he put in his pocket. Hopefully it will be replaced.

"Proper old fashioned service."

Have only just started with them for LPG - no choice really aa the site negotiated the deal way before o moved in.

Had to speak to them on the phone to ask a couple of questions and it was like service used to be in the olden days. No call queuing or button pressing. Just got through to one person who answered all my questions. It was a pleasure to deal with her.

As I say it’s early days so see how things go.

"From the first contact to the first delivery superb service"

From the first contact with Stephen it all went amazingly smoothly and so efficiently
CS were great and the delivery driver was superb and we are so pleased to know he will be our regular delivery driver
If your looking for great service don’t look any further that NE…..simply brilliant

"Excellent service and very good…"

Excellent service and very good delivery drivers.
I would be happy to recommend you for LPG supply.
Many thanks
David Wood