"The staff is friendly though some…"

The staff is friendly though some questions might not have good answers at site during the viewing. Such as the actual size of the flat.

"Great Service"

I had a great experience using Thornley Groves for my lettings this year. They kept me up to do date throughout the process and Nina, who was my main point of contact, was always very quick to respond. Thank you for a job well done!

"Had a viewing with Karen Filson today…"

Had a viewing with Karen Filson today and what a lovely lady she is. Gave me all the information I needed and made sure I was happy with everything one of the best lettings negotiators I’ve came across!

"Disappointing management of my rental property"

This review is in relation to my rental property managed by Thornley Grove.

Initially, Thornley Grove showed promise and professionalism when trying to secure my business. However, this quickly declined once I signed on. After only a couple of months, I was passed from one agent to another without any communication or explanation. I was never informed when someone left or when a new agent was assigned to my property.

The lack of continuity made it incredibly difficult to manage the tenancy, and I found their service to be disjointed and reactive rather than proactive. For a service I was paying for, I expected far better.

Overall, a very underwhelming experience – at best a 2 out of 5. I would not recommend Thornley Grove based on my time with them.

"Michelle"

Michelle was very helpful and she does everything to help her tenants.
And I really appreciate everything that she does to renew my contract

"Estate Agent has let themselves into…"

Estate Agent has let themselves into our apartment without our consent! We were sleeping and heard the door go which we asked them to leave, they then rejected leaving and insisted on coming back in 5 minutes, called up about the issue to be told i would hear back from senior management (which we never heard from).

Have valuables in our apartment and also a place we feel should be our home, we DID NOT CONFIRM or agree to a viewing to take place on that day.

After having no contact from the estate agents regarding the issue AT ALL. I received a call from a colleague Rabia regarding another viewing, i then recieved a rude attitude after confirming we wont be in and dont want a viewing today if we are not in, after last time!

"Maisie Widdas, the best ⭐️"

Me and my partner have recently moved into an apartment in Manchester. This is our first home together and Maisie has made it so easy! When we moved in we noticed a lot of issues and we reported it to Maisie. She called me and explained she’d spoke with the landlord and that they were arranging works and quotes and set some really reasonable expectations. It’s only been 2 weeks and we have already gotten everything done! She explained how to report issues in the future and it’s a great system! She even went the extra mile to recommend some nice places to visit in Manchester as we are from Liverpool! Maisie’s amazing and we are so glad she is there as our property manager! Thanks so much Maisie!!

"Great Service"

I have been with you since you took over from H4U
When Maisie Widdas took over as Manager of my 2 properties; I note a significant change.
Been kept up to date with what's going on. Gets back to me in good time when I left a message.
Happy with Thornley Groves but she has taken my satisfaction to another level !!!
Great asset to the company

"Our property manager at Thornley Groves…"

Our property manager at Thornley Groves has recently changed to Maisie Widdas. We are extremely pleased with the way she has handled our property since she took over. We have had a number of issues with the tenants, which she has dealt with competently, offering good advice each time.

"Kelly McDermott couldn’t have been more…"

Kelly McDermott couldn’t have been more pleasant and informative!
Would give 10 stars if I could!