"The services provided by this company are awful from start to finish."

As previously mentioned, they falsely claim that TDS suggests a 90-day period for deposit negotiations, using this as an excuse to delay returning the deposit.

Even after TDS intervened and confirmed the deposit amount to be returned, the company still did its best to delay the payment. Despite both tenants confirming the details, they repeatedly requested confirmation of the bank account information, which had already been submitted in writing.

They have delayed the process both before and after the agreement. I do not know their exact reasoning, but I suspect they are attempting to gain additional interest from holding the deposit. I think they will delay returning the deposit until the legal deadline.

If this is not the company’s intention, I strongly suggest they improve their staff’s professionalism and handling of such matters.

"Kelly McDermott is fab!"

Kelly McDermott is a superb viewing assistant. Super friendly, enthusiastic and reliable.

"Our house move was very smooth because…"

Our house move was very smooth because of the support and co-operation of staff of Thornley Groves .Specially because of Lucy and Kevin.
They are very helpful and kind .
I really appreciate their support.

"Lovely experience with Kelly"

I had viewings of 2 different properties with Kelly Mcdermott, and both were a great experience. She was professional, incredibly friendly, and knowledgeable, answering all my questions and providing valuable insights about the property. Kelly made the whole process smooth and enjoyable, and I felt confident and well-informed throughout the viewings.

"Mary Yuhanna"

Mary Yuhanna - from the word go Mary was warm, friendly,helpful and most importantly professional
Kept me informed constantly. As a first time renter in the UK, Mary went above and beyond to try and find me the best apartment that would suit me to a tee, she was consistent in sending me various apartments that met my budget and made sure I was sent videos of all the places too.

"Terrible post-tenancy deposit protocol"

Following a recent tenancy with the team at Thornley Groves Southern Gateway, the agency has been witholding over £1,500 in a secured tenancy deposit for six weeks with little to no communication, despite confirming that they have an initial valuation for the very minor deductions.

The team don't answer emails, don't respond to calls and generally aren't concerned that they're witholding such a large sum of money from us despite us repeatedly emailing and calling for an update.

The situation is serious enough that we're reviewing legal options going forward as we have no confidence they will release the deposit back to us.

"Nina Namvar Review"

Nina was polite, patient and helpful in resolving an issue on a Guarantor Agreement. A 5 star performance.

"Would recommend "

I have known Aun Shah - property relations manager - for a couple of years in a professional capacity. He is always kind, courteous and informative. He has a sound knowledge of property management. A pleasure to deal with.

"Joshua Williams was a very helpful…"

Joshua Williams was a very helpful young man. Polite and always willing to help with queries I had. Patient when needing to wait for me to get back to him and an all round positive experience letting with them.

"Clare Carpenter and the team were…"

Clare Carpenter and the team were superb. Will use again.