"They will definitely lose your package and not even care"

This shipping company consistently loses packages and doesn't attempt to resolve the issue. In the 6 months alone, they've lost 3 of my packages and when I reached out to them they provided generic responses without a care that they lost the package. I will NEVER use them again. I'd rather pay the cost of Fedex then use this unprofessional and incompetent company ever again.

"Poor service"

Poor service, does not return calls, and when you call listed number the only way to can get to a real person is by selecting new app. Keeps sending form letters which does not related to real issue plus rejected my photo which when I went to gov they accepted. After loosing my patience they sent back paperwork and gov check but of course kept application fee which lost plus multiple FedEx and photo fee. I definitely would not recommend this service.

"Fantastic and highly recommend"

Fantastic and highly recommend! Helpful from the first call I made asking for help to get a replacement passport urgently so I didn't miss my holiday. They've been in business for many years so know all the right people to contact. Also replied swiftly and kept in touch at every step of the way so I didn't worry.

"five star because I’m trying it out ima…"

I’m only giving a five star because ima bout to use the service , but I just want confirmation if I’m actually going to revive my passport in 3days with the (3day shipping process) someone confirm to me that this site can be trusted and that I can move on with my passport I have a flight on the 22nd getting ready to be booked.

"OMG!!!"

OMG!! I wrote a review back on August 16, 2021, it was title "So Far so Good"...well, now I am rating a FIVE plus FIVE!! That's right, Express Passport gets a top 10 from me!! Update: I purchased the expedited service on July 21st, my travel plans are for September 7th, I received my passport on August 28th!! Just in time to board my flight, This company is GREAT!! For all those who said this company was a scam that is a lie and obviously, you all misunderstood the process which caused you all not to follow detailed instructions...just saying, 🤷🏽‍♀️ This process is very detailed so I suggest FOLLOW instructions. A quick tip: if you all are traveling within the next month, please make sure you purchase the 2-week expedited service for $599.00. I purchased the 4 to 6-week turnaround, you may not be as lucky. Expedited service is now a 6 to 12-week turnaround time due to COVID cases rising again. (If you are wanting the 4-6 week expedited service get a 2-week expedited service instead). Now that I have given you a tip, back to writing my review. This company has my full trust and they delivered the quality of service I greatly appreciate and respect. I got my passport!! I hope you all have happy travels and remember to mask up and stay safe. Thank you to the amazing staff at
Express Passport!! 😊

"10/10!!"

Seriously a 10/10!!! This company got me my passport in 6 weeks just in time for my honeymoon! So thankful that I came across their site, they saved me so much stress! So worth the money! The process is easy and it was so simple to track the progress of my passport !!! I highly recommend this service!

"I submitted a passport application…"

I submitted a passport application through this service on 7/6. I was supposed to have my passport in hand by now. I have three open inquiry tickets and no responses. I am travelling on 8/23. I must cancel by 8/9 if I have no passport in hand. Not satisfied at all with the lack of response. If EP wants to respond to me my application # is GW-4621E9509.

"They are scammers - DO NOT USE"

Express Passports is a scam!!! I filled out their form with all of my sensitive information that pre-fills the passport form. Then you download it and it tells you where to get photos and where to get your form authorized (post office or courthouse). I went to 2 different courthouses and both told me this place is a scam because right now the US Department of State is not accepting 3rd party or hand carry applications. You would think they would tell you that if they were a legitimate company! One courthouse actually contacted the Department of State to ensure the temporary rule did not change, and they instructed the courthouse to not authorize and seal the form because Express Passports was a scam!! I am so worried because they have all of my sensitive information. Go to the courthouse or Post office. I got my passport from the courthouse in 3 weeks with expedited service. You can't call Express Passport - I tried was on the phone for 3 hours while working for 3 days straight. You can't use the chat on their website because it is not available. I still have not received a refund because you cannot get in touch with them. Obviously you cannot get in touch with them because they are a scam operation - AND THE COURTHOUSES SAY THEY ARE A SCAM AS WELL!!!

UPDATE 8/7/2021: I CANNOT REPLY TO THIS POST. BUT YOU DON'T REPLY TO EMAIL AND NO ONE PICKS UP THE PHONE - SO THEY ONLY WAY WE CAN GET ANYTHING DONE IS BY POSTING ON TRUSTPILOT? YOU HAVE MY EMAIL AND INFORMATION - IF YOU REALLY WANT TO HELP THEN GET IN TOUCH WITH ME. ALL I CAN TELL YOU IS I WENT TO 2 DIFFERENT COURT HOUSES AND BOTH SAID YOU WERE A SCAM. I AM JUST RELAYING WHAT THE COURT HOUSES TOLD ME HERE FOR OTHERS

UPDATE 8/20/2021 - EXPRESS PASSPORT STILL HAS NOT GOTTEN IN TOUCH WITH ME. I AM OPENING A CASE WITH MY CREDIT CARD TO GET MY MONEY BACK. IF THAT DOES NOT WORK, I AM CALLING MY LAWYER TO HANDLE. I HIGHLY SUGGEST IF YOU ARE LOOKING AT THIS SITE TO DECIDE TO USE THIS SERVICE, CALL YOUR POST OFFICE OR COURTHOUSE TO SEE IF THEY ARE LEGIT. BOTH THE GRETNA COURTHOUSE AND ST. TAMMANY COURTHOUSE TOLD ME THEY WERE A SCAM AFTER I PAID. NOW IT IS A MONTH LATER AND I STILL HAVE NOT BEEN REIMBURSED. TO EXPRESS PASSPORT: IF THE COURTHOUSES WON'T APPROVE THE PAPERWORK - THEN THERE IS NO WAY TO SEND IT TO YOU TO "DO YOUR JOB". TO CONSUMERS: GO TO THE COURTHOUSE OR POST OFFICE, IT WAS FAST, EASY AND IT TOOK LESS THAN 4 WEEKS (3 WEEKS AND 2 DAYS) TO GET MY PASSPORT EXPEDITED WITH THE COURTHOUSE, AND YOU PAY HALF THE MONEY THAN YOU DO WITH EXPRESS PASSPORTS. TRUST ME!!! IF YOU DO NOT BELIEVE ME CALL EXPRESS PASSPORT BEFORE YOU PAY FOR THEIR SERVICE - SEE IF THEY PICK UP THE PHONE. I AM AN OPTIMIST AND GAVE EXPRESS PASSPORT A CHANCE EVEN THOUGH THERE ARE SO MANY BAD REVIEWS ON HERE - I THOUGHT MAYBE SOME PEOPLE WERE HAVING A BAD DAY AND TAKING THEIR FRUSTRATIONS OUT ON THIS REVIEW PLATFORM. DON'T BE NICE LIKE ME -- TRUST THE BAD REVIEWS. DON'T TRUST THEIR REPLY TO ME BELOW SAYING I AM WRONG ON SO MANY LEVELS. AGAIN IF THE COURTHOUSE WILL NOT APPROVE THE PAPERWORK, THERE IS NOT WAY FOR THEM TO SEAL AND SEND TO YOU. THE COURTHOUSES TOLD ME YOU WERE A SCAM. I WENT TO 2 COURTHOUSES AS WELL, THINKING MAYBE THE FIRST ONE DIDN'T KNOW YOUR COMPANY - I REALLY DID NOT BELIEVE YOU WERE A SCAM COMPANY UNTIL TWO NOT ONE - BUT TWO COURTHOUSES TOLD ME YOU WERE A SCAM. I TRIED TO GIVE YOUR COMPANY THE BENEFIT OF THE DOUBT - BUT WHEN 2 COURTHOUSES TELL ME YOU ARE A SCAM AND THAT THEY WILL NOT APPROVE THE PAPERWORK, THEN YOU TELL ME EXPRESS PASSPORTS - WHAT I AM SUPPOSED TO DO AND WHAT I AM SUPPOSED TO THINK? I TRIED TO CALL YOU 3 DAYS IN A ROW. YOUR CHAT WAS OFF. I REPLIED TO THE EMAIL I RECEIVED FROM YOU. NOTHING. NOTHING. NOTHING. THE MOST I HAVE HEARD FROM YOUR COMPANY IS YOUR REPLY BELOW.

UPDATE 10/23/2021: Since no one from your company contacted me, and it is impossible to get in touch with you in order to fix my issue, I disputed the charge with my credit card company. I sent them all backup documents from the court - including contact names, documents from Express Passport's website, details from the Post Office - including contact names, and every time I tried to contact Express Passports. I just received a notice from my credit card company that it completed my investigation, and they have determined I am not responsible for paying the disputed amount. This was a long and lengthy process to get my money back.

"Give me a Refund"

They care to respond to negative reviews here but don't bother taking care of their customers who's money they've already taken.

Update: I have already applied for my passport without you guys. I would like a refund like you promise on your site.

"Yes!"

Yes!! Someone needs to contact me!!