"Quick and straightforward service"

We were met at the arrival terminal as promised and taken back to the rental office. We'd paid the extra dollars to get the insurance before we arrived, so our car was ready to go. The whole process took about 5 minutes at the office.

"You won't get better car rental."

Arrived in Bribane late and tired and was so glad I had booked with East Coast Car Rentals. Made the trip from airport to their base easy and quick. Sorted out the booking in no time fitted the sat nav which was brilliant during our trip. Returning the car was simplicity itself ,really helpful staff and dropped us back at the airport hotel. Painless. Highly recommend and thank the guys.

"Good service"

Good service. And easy upgrade.

"Excellent experience from the…"

Excellent experience from the Launceston Airport branch, reasonable pricing, easy pick up and drop off service , vehicle in excellent condition

"Efficient, great value, quality vehicles "

An incredibly efficient and friendly team. We made a on the spot decision to book a car, easy to do online and speedy pickup on a very busy night. You guys are awesome and will use you next time we are in Brisbane.

"Good again"

Slight misunderstanding between staff meant I was allocated the wrong car and had to return the next day for a replacement which was quickly and efficiently processed. Have used most branches of ECCH and the service and prices are consistently excellent.

"A good value choice for rental, not always new cars"

Use ECCR quite a lot, particularly when picking up a car at an airport. The instructions to find the shuttle and the frequency of the shuttles are very good. The staff are very friendly. The car in Sydney (RAV4) was excellent but underpowered, the car in Melbourne was OK but high mileage and tinny (MG). Returns and pick up are generally processed quickly

"Quick pickup from airport."

Quick pickup from airport.
Reasonable price to hire the vehicle.
BTW, the Toyota Corolla Cross Hybrid is under-powered and struggles up hills. IMHO. But that's not their fault. I was expecting a vehicle 5 years old, but the one supplied had only done 5000 km.
Quick delivery back to the airport by their shuttle-bus.

"Easy pick up and transfer to and from…"

Easy pick up and transfer to and from the airport. Simple and understandable booking.

"Outrageous Charges"

Outrageous Charges

East Car Rental told us to buy additional insurance when picking up the car but as we bought full proection from rentalcover.com, we did not buy full protection twice.

Upon returning the car on December 25, there was a small scratch on the bumper which looks like the paint was scratched off (around 1-2cm), the customer service said they will need to charge AUD1000 as deposit although it can be up to AUD5500 for major damages. However, rest assure, it should be much less and that we will likely get a refund. On that basis, we paid the AUD1000 and left.

I emailed a week later on the final cost and did not hear from them until end Jan 2025 (one month later). They put together a full report which includes an assessor fee, 5 days loss of rental income, processing fee etc,,, and asked us to pay an additional AUD1449 which is a total of AUD2449 for a small scratch (1-2cm).

The amount seems so outrageous we emailed to ask and they said it is NOT a small damage!!
They further said if we don't pay by the due date, they will pass the outstanding to an external party to collect and that we will be responsible for any additional charges.

Lesson learnt, we will NEVER rent from East Coast car rental ever again and will choose more reputable and reliable bigger car rental companies such as Europcar, Avis, Thristy...

This is the first time we ever rented from East Coast and will be the last.