Vanstyle
William Macdonald
"Good products"
Good products. No problem service. will be ordering more items shortly
Andy Bailey
"Avoid or risk losing your money"
I agree with the majority of negative reviews regarding customer service. I returned an order via recorded delivery so I know they have received it but they refuse to respond to emails chasing the refund. It seems this is quite standard for them, they do appear to like keeping peoples hard-earned cash, probably to help in paying for their expensive 'fly-trap' website! I am considering taking civil action through the small claims court. My advice ..... avoid!!
Paul myers
"Shocking company returned my goods i…"
Shocking company returned my goods i called them twice about my refund eventually got it just over a month later they kept my money till as long as they could . I will not buy from this company ever again
Jennifer
"Super happy – cannot fault the service!"
5* service from these guys! I bought a new set of wheels and tyres at the beginning of October. These guys were able to fast-track my order for me (including pumping up and balancing the tyres and dispatching them all within 24 hours of having made the order!) allowing me to be able to use my van that weekend. The wheels arrived at my local tyre garage in perfect condition, A FULL DAY EARLIER than anticipated, and after paying my garage £30 for fitting, they now look absolutely amazing on my van! Their pre-sales advice was spot-on, and Vanstyle’s knowledge and efficiency made the whole transaction straightforward and fuss-free for me. Eamonn in particular was super friendly and helpful. All in all, having spent way too many months considering switching from my scratched-up alloys to tough and practical rims, this investment was more than worth the cost (which was far cheaper than anywhere else I found for this particular set of wheels). From my experience, I really cannot fathom these negative reviews, and can only say that perhaps they’ve been listening and actively trying to improve?
Really delighted overall, thanks guys! I will definitely be recommending you :)
Alistair Sneddon
"Great, would use again 👍"
I know there are a lot of bad reviews for this company but in my personal experience, I got exactly what I ordered (VW badges, grill inserts , wing mirror caps and bonnet bra), all in excellent condition and in good time. I was kept inormed regarding a delay for one item and then when I eventually cancelled I was refunded promptly and in full. So, an honest review; no problems with this company.
Lee Dowsing
"I ordered a set of wheels for my…"
I ordered a set of wheels for my transit custom.
The gentleman I spoke to was very knowledgeable and very helpful.
I needed to order my wheels and tyres as two separate packages due to needing to remove the tpms sensors from my current wheels.
This was not a problem, placed the order on Saturday and received them on Tuesday as advised perfect!!!
One of the centre caps was damaged probably in transit.
I sent one email that evening, I got a response the next morning
And the replacement cap was sent overnight.
Fantastic service really pleased
john alexander
"Shocking abysmal embarrassingly bad…"
Shocking abysmal embarrassingly bad customer service.. ordered 4 black alloy wheels, received 3 black and one silver because no one bothered to check them, the replacement black one that was supposedly sent was conveniently lost in the mail, the replacement replacement so to speak arrived without a centre cap, the replacement centre cap was too small the replacement replacement centre cap was again conveniently lost in the mail and the third replacement that’s supposedly coming from Germany hasn’t turned up.. add to that i was promised a token refund of 29.99 that wasn’t made, waiting times on the phone of 20+ mins, talking to different staff members on the phone none of who’s stories seem to match.. the whole customer services / sales team is a joke... shockingly bad... as for the wheels they are pretty good, just need the missing centre cap but i’m not holding out much hope and as for my promised partial refund.. hahaha.. oh dear i think i’ll write that one off to experience...
Chrissy
"I ordered 3 VW 51.1 front end style…"
I ordered 3 VW 51.1 front end style components in green, they were all delivered in tact on time & what i thought was great value compared to wrapping/painting . One of the items (grille) was sent with the wrong coloured inserts (yellow instead of green) as i only live about an hours drive away rather than doing battle with email & photos I drove down to the shop and the guys replaced it with no fuss whats so ever. I also changed my mind and went for the grille with a badge insert which was changed no problem. Yes it was delivered incorrectly but the ease of swapping made up for this. Would deffo use them again in the future
Barry
"Terrible service by this company"
Terrible service by this company.Ordered items 10 days ago and still not arrived to Ireland from the UK.It has been stuck in Germany for the last 8 days waiting to be released.Other online retailers in the UK can get their items to Ireland in a matter of days despite Brexit.I have responded to their customer service many times and have been waiting for a response over 24hrs in every case.I never have had so much trouble with an online order in the past and will probably never deal with this company again.Can even review the product because I havent received it yet.The only solution provided by the company was to refund some 3 weeks later.Never deal with the company
stuart
"I'll soon get my buspass"
If you want to wait about 6 months on wheels this is your place. After being promised my wheels would be delivered by 25th and nothing so I cancelled my order and took my business else where
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