"Mouldy chocolates"

I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.

"High quality chocolates"

Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.

"Disappointing Purchase"

I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.

"FAST DELIVERY "

Devine chocolates!

"BEST CHOCOLATES. GREAT SITE. "

Easy navigation on the site with SHOPIFY filling in the blanks from previous buys. Shipping was almost too quick! And… the chocolates are THE BEST.

"They were delicious"

They were delicious. I will be ordering more. 😋

"Delivery on time and product usual top notch service amazing as…"

Delivery on time and product amazing as always

"Excellent quality chocolate prompt…"

Excellent quality chocolate prompt delivery attractively packaged

"Awful, dry, no, poor quality. No 'Boozy Cherry in sight "

I have received some 'Dark Boozy Cherry Marzipan' chocolates as a Christmas gift, but not a hint of cherry or booze in sight. They are just balls of Marzipan covered in chocolate. I have tasted a better cheap Marzipan bar from Aldi. These cost £24 for 9 balls of Marzipan. Very dry, pretty tasteless. Unbelievable they these are marketed at luxurious chocolates. I have messaged on Instagram and sent an email with photographs of the inside of one chocolate. I have offered to return them (I have eaten 2 of the 9 as tried a second to see if it was perhaps just one 'faulty' chocolate with no cherry. I was then asked to prove my complaint to customer service by taking a photo of the inside of one chocolate, which i did. So there are 6 remaining. You can have them back for a full refund as they are not worth £2.40, let alone £24!. I have heard nothing back since sending my photos in.......I await a response.

"Please help"

Please help!
My husband bought me a beautiful box of Orange and Dark Chocolate thins for Christmas. Spent a fortune!
Just opened them. Best before 1 March 2025.
On opening them, they were chips of wafer thin chocolates. I thought strange but unique! Smelt lovely.
Tasted too bitter. Then noticed some whole ones and realised they were not as they were intended. I have photos but cannot work out how to upload them.
The shop lady was lovely, and she doesn’t know yet about this experience.
This must be a product issue which is why I am writing here.
Please Rococo, give your opinion. I am hoping this is an isolated case, you will issue a replacement and assure all your lovely customers that occasionally these issues occur but are isolated and you will strive to correct so your products continue the expected quality standard.
Thank you for your time
Alison x