"I rang because I had a query about my…"

I rang because I had a query about my direct debit payment. I couldn’t speak to anyone,all too busy with other calls said they would rig me back on the Monday but didn’t. I rang gain early on Wednesday morning and spoke to a girl and she resolved the query..

"The young man was extremely helpful and…"

The young man was extremely helpful and courteous and dealt with our query calmly and sensibly, and we are now on a better tariff.

"The price per unit for both gas and…"

The price per unit for both gas and electric are very competitive. They have excellent customer service. They listen and help you when you need it especially in this year of financial upheaval.

"excellent"

excellent telephone comms.

"Easy to use app and web site"

Easy to use app and web site, no issues during two years of being a customer. The only slight gripe I have is that the pay your bill part of the web site can be very slow, and sometimes has to be reloaded several times to get a payment through. However it has always worked in the end

"I called the customer service team…"

I called the customer service team about a billing & direct debit concern, was told I would be called back in a couple of working days, it’s been a week and heard nothing back.

"Bristol Energy"

I have had Bristol Energy for two years and have signed up for another 2 years fixed rate. As I pay by direct debit I get an extra discount. Compared with others firms Bristol Energy are very competitive.

"Fitted me with a smart meter 7 months…"

Fitted me with a smart meter 7 months ago - still waiting for the reader! Every year you raise my DD by 20£ a month only to gove me a refund at the review. The electricity works well enough!!

"never had a problem with them"

never had a problem with them

"New contracts"

Bristol Energy have always kept me informed about my updated about the cessation of my contract and up to now have been able to give me an acceptable new deal.