"'Not so smart' meter"

Took their advice last year and had 'smart' meter. The interior smart meter is stupid. Has never worked properly. The wrong gas meter was installed and we can't read it. Been reported more than once, not sorted!!!

"Seem to be helpful."

Seem to be helpful when I can eventually speak to someone. Need help with reading metre, and advise on whether I am on the correct tariff.

"They never ever returned my calls"

They never ever returned my calls. When I rang I eventually got through to a call answering service who take messages but nobody ever rings back. After two months and two formal complaints I received a phone call back...

"Always quick to answer the phone and…"

Always quick to answer the phone and excellent customer service

"Bills always confusing take money…"

Bills always confusing take money without authorisation change direct debit payments all the time constantly to try to make you in dept rather than in credit speak to someone that helps and it goes wrong again the next month! Hopefully my bill is sorted and can leave them soon awful confusing company never makes sense!
Can’t reply to Bristol energy my payment was taken 3times in March and I only authorised one payment!

"Very poor customer service"

Very poor customer service, they do not respond to queries. I would not recommend at all!

"Bristol Energy."

I have been with Bristol Energy for a few years now,I have found them to be a very good company.Great on line notifications,and excellent app.It is also easy to speak to a human to,with some other providers it's not always easy.Fantastic tariffs to suit most needs.I highly recommend Bristol Energy.

"I have a dispute regarding our current tariff"

I have a dispute regarding our current tariff and payment details. I rang but was told that there was no one available to speak with me and someone might ring me back in 5 days time. I told them that this was not acceptable and was then told it would be marked urgent. I have not heard anything as yet and am seriously considering a move to a different supplier.

"Good but could be better"

I like the ethos of Bristol Energy and the service provided is generally good
My one criticism is over credit balances: mine was allowed to become quite large and yet I was notified that my direct debit was going to Increase.
Only when I queried this did I received satisfactory correction and was able to switch to a preferable new tariff.
The BE system should not suggest an increase in direct debit when there is a big credit balance

"I love being with Bristol Energy"

I love being with Bristol Energy. Every time I have called the staff have always delivered excellent customer service and taken time to look after me. I always recommend you to my friends who are also thinking about calling and switching to u. Many thanks for all your efforts