"Very good service lady phone me back…"

Very good service lady phone me back very helpful and polite

"The very helpful gentleman explained…"

The very helpful gentleman explained everything quite clearly.Sorted out
the best tariff for me to go on.

"Decent service on the whole."

Decent service on the whole but you can no longer check the best tariff online so you have to ring in every time. Better service than some of the larger providers I’ve used in the past.

"Got a quick and satisfactory response to my previous pilot review"

Had agreed a new tariff with Bristol energy and then a few days later I received an email saying they were increasing my monthly direct debit by more than 17 pounds per month .after posting my review within 15 hours I received a nice email and a reasonable direct debit agreed .. was the lack of communication due to the company fielding their calls or Bristol energy themselves..not sure .but all resolved satisfactorily

"ok bills a bit not to clear"

ok bills a bit not to clear

"last call to your customer service i…"

last call to your customer service i wanted to give electricity meter reading, she refused to take it and to help me how to do it, and told me that someone will call me back, that was 5 days ago and I am still waiting, of course by now I will get estimated bill. if I change my gas and electricity supplier that will be mainly because of poor customer service.

"Great smaller company that supply my…"

Great smaller company that supply my gas and electric very good service, good prices and all done on line I can recommend them I’ve had an account for a couple of years

"Switching to another contract within…"

Switching to another contract within Bristol Energy is as clear as mud. Web site is not good.

"Excellent service Thanks."

Excellent service Thanks.

"When I first joined them I sent them a…"

When I first joined them I sent them a graph from my previous supplier, SP, showing that I had lent SP an average of £168 over 18 years, and that they had been fraudulent and repeated liars, and that I wanted an intellectually competent and honest company for a supplier which did not use me as a bank loan. I would like to have praised BE, but, like others they have been inefficient and problematic. I have two electric meter readings which are close in digits, and they sent a reader to my home who swapped them, causing an inability to enter further readings, this going on for many months. Finally they recently said that a man would call and photo the meter, which happened, but they say they have not received the readings. They then made an appointment for another reader, but he failed to come, my being 10' from the front door for the whole period. These problems involved numerous phone calls to try to resolve, and I was six weeks ago in credit for £168, but they raised my standing order, my response was to wait until the heavy period was over before altering it. I then received another meter reading request and phoned them to submit readings and the result was again that I was in credit £61, but the following day they raised my DD by 42%, and in a further call they said that it was an error. I am in disbelief at the incompetence of these admin staff and the company's accountancy processes. (As an ex quality control engineer I would have been sacked for causing any one of these events).