"sadly I transferred to Bristol Energy…"

sadly I transferred to Bristol Energy late 2019 they seemed to give one of the best green deals so I thought. before transferring I rang to check that my Smart meter would continue as I can not get under my stairs to read the meter--- YES they said as it is a secure meter. I had no trouble with OVO who put in the meter and always got readings from it. but BE could only read the Electricity not the GAS also the table top meter which should tell me when I am using has not worked since transferring. I have asked for a new Smart meter but they say I should ask OVO when I did they refused after all I was not with them why should they. Also I have solar panels so for 3/4 year they should reduce my usage unless having a smart meter changes this. I have always been in credit even in the Winter not this year STRANGE. Also I also keep getting DDR increases sent which I refuse and will cancel with my bank should it happen again. I shall transfer away as I may be in Debit now I could not before did not expect a refund But once I get a read bill I shall send the money owed. Like many other reviews I have Emailed and phoned over 20 times, I am told they will sort but guess what today they want more readings from under the stairs which I am sure I have sent before It also seems they are more inept with pensioners who are ill. ( I have had open heart surgery which I have told them). I have asked them to send a meter reader who could get their info. The one star is for the long suffering staff who have been nice on the phone. And as far I can see their rates are good.

"Not Sure What is Going On at Bristol Energy"

At nearly 10pm I get notified by my Bank that a company called: "Together Energy" has set up a new Direct Debit against my account. Who are "Together Energy"? No idea - this could be fraud... Direct Debit deleted.

Next day finding out who "Together Energy" actually are and in communication they can find no account for me at either my address or email address or name - So "Together Energy" are as confused about what is going on as I am.

Then I find out that Bristol Energy are part of Together Energy. No one knows that. But I had been paying Bristol Energy for 12 months by their Direct Debit.

Next I get urgent emails (2 of) from Bristol Energy claiming my Direct Debit had been cancelled.

Responded to Bristol Energy at their CustomerCare email address.

And have since heard nothing.

Is there a now a DD set up against my account with Bristol Energy? Who knows. ...waiting for Bristol Energy to come back to me

"I have been with Bristol Energy for 4…"

I have been with Bristol Energy for 4 years. At the begining I was happy with their service but lately they have disappointed me. Since a year I am "on their lists" (this is the answer I get every time I call) waiting for my gas smart meter to be installed. Every half a year they send an email to inform me that they will increase my direct debit, but I am always paying enough to be on plus with my credit. Even now I have over 100£ on credit on my account but still they want to increase my direct debit. It's like they are always trying to get more money from you, when there is no need. And these days when you call, you can't even get in touch with them. An answering team will take your call and say that they will call you back in a maximum of 5 days. Called again after a few days and got the same message : wait another few days and you will be contacted. Very disappointed.

"We have been a Bristol Energy customer…"

We have been a Bristol Energy customer for over 4 years with out any problems.
The Be app is easy to use and self explanatory.
Be enenergy prices may not be the cheapest but is certainly competitive. We would certainly recommend Be to our friends and family

"Still happy after three years"

Customers are kept informed of changes. Rates for 'green' energy excellent. Customer service helpful, well informed quick to deal with switching tariffs. Been with them for a few years and never had an issue. Always fair, polite and helpful in providing a price you can work with.

"I have been with BE 1 year."

I have been with BE. for a year. The tariffs are very good value, and work for me, saving me money. Customer service is good, and I'm happy to continue having my gas account with them.

"Need to review their customer services"

I am sorry to have to give a poor rating but unfortunately have to do so on this occasion. It has taken over 2 weeks to get a call back which evidently was due to lots of customer contracts coming to an end. On the first occasion, having waited a week for a call back, the agent renewed me on a contract that hadn't even been offered on my renewal letter and of which I was unaware (at a higher rate). To try and rectify this, I rang on a number of occasions, each time getting a message taking service. It took over 2 weeks before another agent called and was able to rectify the error very efficiently and effectively. Then blow me down, the next day I got another call back; the message taking service giving the wrong information and no note on my record to say the matter had been rectified. Happy to stay with Bristol Energy but they need to up their game!

"Contact with Bristol Energy has always…friendly and advice has always been helpful"

Contact with Bristol Energy has always proved positive and my requests carried out above and beyond expectations. Contacts are friendly, helpful and advise what options are available for me to suit the situation.

"Everything seems to work smoothly and…"

Everything seems to work smoothly and well with my account with Bristol Energy - except the estimating of what I should pay each month, which seems to go down a bit too much and then reacts by going up a bit too much. That's my reason for 4 instead of 5 stars. I hope the company steadily improves and does well.

"Very helpful in addressing my query"

Very helpful in addressing my query