"Do not become a customer if you expect ANY customer service!"

Been with company for one year on a one year tariff which was the best price I could find at the time. All was fine when I had zero interaction with the company and they just took their money via direct debit each month.

At the end of the one year term they were automatically placing me on a tariff that I consider substantially more expensive. I email the company twice with zero response.

I called and got a "voicemail" person explaining someone would be in touch with me over a five day period anytime within working hours. 1)This sort of window of them contacting me anytime they felt like was not convenient for me. 2)I never received that call at all.

There is no customer service. They are unreachable as a company when you need them, in my experience.

It's so disappointing. I wish these companies genuinely cares about anything other than lining their pockets.

"Customer "service" a disgrace"

I am having the same problem with Bristol Energy "customer service" as a lot of the other reviewers. I was told someone would call back within 3 working days - nothing happened. Today I was told that the customer service team are not employees of Bristol Energy. So much for "service"!

"Got my call back on the day agreed"

Got my call back on the day agreed. Happy with my green energy contract and the help I got over the phone. Also have the BE app and it is very easy to use.

"Excellent company to deal with"

Excellent company to deal with. The customer care staff are just brilliant. They know their jobs and are really good at them.

"I have been with Bristol energy for 3…"

I have been with Bristol energy for 3 years now and have found them very good and easy to talk to definitely 5 stars

"I phoned customer service and someone…"

I phoned customer service and someone phoned me back but said they could not deal with my query. They said someone else would phone but they didn’t. Apart from these issues your company is really good which is why I have stayed.

"I don't normally leave reviews very…"

I don't normally leave reviews very often but I felt that I had to leave one based on the fantastic customer service that I received from Matt Read in the Home Movers Team. He was brilliant, really patient with me and fully explained when I asked a million and one questions. I am a first time buyer and I am just setting up on my own after having lived at home for many years and so I have never really had to deal with bills as I always just paid a lump sum towards my living costs. Matt explained which tariffs I should consider and made suggestions based on the previous owners usage, I believe and allowed me to make a fully informed decision. He also did not pressure me when my intentions were originally to leave Bristol Energy and go with a different supplier. I am truly grateful! Thank you! :-)

"Yes I am a satisfied customer of…"

Yes I am a satisfied customer of Bristol energy, I've been a customer for at least 2 years now! They are very reasonable, competitive rates, and are very helpful when you contact them for help and support, to discuss their cheapest tariffs! Jp x

"You have increased my electricity price…"

You have increased my electricity price and expect a good review?
Dream on.

"SIMPLY THE BEST"

I have found that being a customer of Bristol Energy a great experience and would always recommend this service above other I have used in the past. Keep up your great service
Regards Jill Stimson