"Very happy with Bristol Energy"

Very happy with Bristol Energy, easy to work with and competitive pricing - good to be able to continue with the same supplier.

"Not much to say"

Not much to say, just a very good service all round.

"E mailed me 2 annual statements"

E mailed me 2 annual statements, one gas, one electric but they were both for electric... no way they could re send the correct one! Amazing!

"Poor customer service and unsolved problem"

My energy bill has increased dramatically since my smart meter was installed. I reported this problem on16th February 2021 and I am still waiting for a result, it is now the 24th March 2021. It takes the company 4 days for a reply to an email and when making a call a message is taken and a promise made to call back several days later.
The customer service is unacceptable!

"Excellent experience during and after contract ended"

I never experienced any problems as regards the supply of gas or billing whilst I was a customer of Bristol Energy but carried out my usual annual review as the end of the fixed price period approached and only moved having found a lower increased charge for the next twelve months from another supplier. I was very pleased and impressed as regards the company's customer service efficiency when, only two days after completion of the switch, I then received the final bill and confirmation that the small credit balance was being transferred to my bank without any need to request such action. I shall certainly include them in my review of charges in twelve months time.

"I've been using Bristol Energy for…"

I've been using Bristol Energy for several years now without a hitch. Their prices seem very fair to me, a pensioner, and their communication faultless. I've just signed up for another year.

"I was advised that my current contract…"

I was advised that my current contract would be ending and advising me of possible future tariffs. I opted for a 25 month fixed tariff and received a letter telling me that I had been put on to a variable tariff. I phoned and had to leave a message with an answering service. I then received a letter advising me that I was now on my requested tariff. It was only after I received this letter that someone phoned me.

"Avoid Brisol Energy at all cost…"

Brisol Energy is without doubt the worst energy provider I have ever come across. They charged me an extortionate rate (£125) a month when my property was empty for the year and then somehow have charged me an extra £250 for closing my account. They have phoned, emailed and text me continuously with threats if I didn’t pay this, without answering my questions on the high rates. Their customer services is shocking. Avoid at all costs.

"I have been trying to change my tariff…"

I have been trying to change my tariff with Bristol Energy to BE Super Green January 23 for about 3 weeks now. Nice email from Alice six days ago "regretting" my customer experience. Still hasn't produced any notification of change of tariff though.

"Call back system"

The call back system does not seem to be working at the moment. In the last two weeks i have phoned in twice and being told i would get a call back within 3 working days. I gave specific times when i would be at home. However the call back has not happened. Please can you help?