"One of the worst company to consider…"

One of the worst company to consider for a motorhome

"2 days off a year that we dropped back…"

2 days off a year that we dropped back the campervan and STILL NO BOND BACK.

LAUGHABLE excuse of a company !!

"EVER USE THE RELOCATION SERVICE"

EVER USE THE RELOCATION SERVICE
There is no other word to describe them but scammers!

My girlfriend and I did a relocation of a van from Sydney to Perth. When we picked it up, my girlfriend asked if we could pay for full insurance to avoid any issues, to which the employees responded that the car was already fully covered. Later, when I arrived, I asked the same question, and they gave the same answer: “If the accident is your fault, you are responsible; otherwise, we take care of it.”

While on the road, a rock hit the windscreen, leaving a mark. We immediately called them, and they reassured us that we were covered. When we arrived in Perth, we asked again, and they repeated the same thing.

A week later, they withdrew $600 from the bond without notifying us. Their response was that it was a “misunderstanding.”

Simply put, they are COMPLETE SCAMMERS! THIEVES!
We are starting legal proceedings with consumer protection services because they refuse to take responsibility or return the money

"TERRIBLE EXPERIENCE – Misleading Information and Unfair Charges"

I recently did an 8-day relocation from Sydney to Perth with this company, and I have to say, it’s been a nightmare. Before picking up the vehicle, I read through the contract and decided to pay for full coverage because I didn’t want to risk being charged for any damages later.
When I arrived at the Sydney office, the lady told me that full coverage was included for relocations, which I thought was great. I paid a $1,000 bond and left, thinking everything was sorted.
However, a few days into the trip, a stone hit the windscreen and left a mark. I called Cruisin right away, and they told me not to worry about it and that I could fill in the forms when I returned the vehicle.
When I got to Perth, I filled out all the paperwork and asked again if I’d need to pay for the windscreen damage. For the second time, I was told I had full coverage and that I wouldn’t be charged for it.
A few days later, I get an email saying that only $422 of my $1,000 bond would be refunded because of the windscreen damage. I was shocked, considering I’d been told multiple times that I had full coverage.
I’ve emailed them several times, but the only response I get is a generic “sorry” with no real resolution. They’ve given me wrong information at every step, and it feels like they’re just trying to avoid responsibility.
It feels like they’ve misled me and are trying to steal from me. Now I’m looking into legal options because I don’t think they’re taking this seriously.

DON’T HIRE OR RELOCATE WITH THEM. I’ve had nothing but FRUSTRATION and POOR CUSTOMER SERVICE

"Book with another company"

If you are wanting a relaxing, fun, peaceful, stress free, enjoyable and memorable get away, I strongly recommend that you DO NOT hire a vehicle from Cruisin' Motorhomes.

We booked a Motor Home for 12 days in 9/2024. We had big plans for our wonderful adventure.
The Motorhome broke down 4 times in 9 days. During the heat of the day and at night.

When we last broke down roadside assistance couldn't help. We waited 2.5 hours for the mechanic who arrived at 6.30pm. He spent more than 30 mins working under the bonnet, the console, the battery and gearshift housing and ultimately told us it would need to be towed. The look on my face must have said it all. This amazing trip we had planned turned into the escape from hell, AN ABSOLUTE NIGHTMARE! He finally got us started and even though we still had 3 days left on our trip we decided we should head straight home to end the nightmare, and he advised us that the motor home had multiple faults so head straight home and do not stop.

I received an email from the company late that night stating that they were aware that the vehicle had an issue and that a replacement was available for pick up from their depot. Over an hour's drive on Sydney's roads and freeways was not something I was prepared to risk with an extremely unreliable vehicle.

It's been a real poo fight getting reasonable compensation from this company. Failures can happen but no one deserves to be treated the way we were. The constant worry of the motor home letting us down, possibly in a remote location meant that we had to re-plan our whole trip in order to stick to highways and built up areas, precisely what we had planned to get away from. What tipped us over the edge was the company's attitude. They told us the Fiat Dealership couldn't find a fault, basically intimating that we were liars, and hence offered less than $600 in compensation after paying over $3000 to hire this heap.

It was extremely important to us that others know what they are risking when booking with this company. Who wants to experience what we have, when you booked wanting a relaxing, fun, peaceful, stress free, enjoyable and memorable get away. We will keep spreading the word with social media and Media broadcasting. The experience was wrong on so many levels. Don't let this happen to you and your loved ones too.

"All round exceeded expectation "

Great experience booking, collecting, using and returning the van.
Lilli, in the Perth branch was knowledgable about the van and encouraging as it was our first hire / use
Her outgoing message to us was ‘go make memories and murder some flies’
We did both in abundance.
Van spec was great, super clean and very easy to drive.
When we had an issue with U-connect the support team helped us sort it remotely.
Am glad we booked the bigger van - at no point did we feel squished or on top of each other.
All over a brilliant experience
Would not hesitate to recommend the experience or the company !

"It's absolutely disgraceful how they…"

It's absolutely disgraceful how they treat, their customers. I hired a motor home from Cruisin Motorhome and paid full cover. Then two days in our holiday with my family. Heavy rain occurred and the Motor home became full of water leaking from their lights and electrical plugs and roof. So, I contact them roadside assistance team and they advised me to turn off all electric equipment. After that they called me back advised that I do 2-hour trip back to Melbourne with my family, while it was heavily raining, I advised them that the vehicle was not safe to drive, and they should someone to have look at it. Also, they mentioned I had to stay at the place, until the motor home was fixed and they said it could take hours. I asked for manager or supervisor but apparently, they didn't deal with such things. Anyway, we couldn't stay the night in motor home, as it was raining, and the water was going through electric wiring and I had young kids with me.
We cut our holiday short and then after a week I called the manager with no help saying it's my fault because I left the motor home at the location, I expressed that was unsafe but no help.
Please I also advise those who had bad experiences to report them to consumer affairs Victoria.

"Melbourne to Perth Trip"

Done a hire relocation through imoova for Cruisin motorhomes from Melbourne to Perth. Had an absolute amazing experience that I’ll never forget. Had no issues with the motorhome itself it was basically brand new. Bond was a bit slow coming back but got it within the time that was given so can’t complain too much. Big thanks to Mel who looked after us when we arrived in Perth too!

"Brilliant experience…"

We hired motorhome for a month in late June 2024. The motorhome was excellent in all respects with 24 hour roadside assistance available. Cruisin were brilliant with communication pre hireage answering all my questions promptly. On picking up we were upgraded to a new van with shower, toilet, airconditioning, fans, tv. We loved the solar panels on roof which meant we could stay extra days without being plugged into electricity. Lots of plugs and USB ports. The van was equipped with all we could possibly need. Very comfortable to sleep in and plenty of room for storage as all the available space was utilised. We would recommend this company unreservedly. Thank you.

"DO NOT USE THIS COMPANY!!!"

DO NOT USE THIS COMPANY!!!

We planned to travel from Brisbane to Adelaide for my sisters wedding. We booked to pick up the motorhome at 8am. We had to wait 40 minutes as it wasn't ready. Then they showed us where everything was. We didn't leave until after 9, delaying our trip. The brochure also stated the van had battery power, enough for 2 days. We had planned to stay overnight at free camping spots. However the "solar battery" only had enough power for lights. Something we were not advised of. Therefore, leaving late and needing power to charge phones etc, we changed our plans and booked a powered site in Coonabarabran. Consequently we were driving at dusk. At 9.10pm we hit a feral pig. We pulled over, called the so called emergency 24 hour roadside assist line. We were in the middle of nowhere, on the Newell hwy with road trains passing us and shaking the van every few seconds. The Roadside assistance told us there was nothing they could do. ZERO HELP. NO ASSISTANCE. We were stranded and in danger as lightning had started a bushfire nearby, as well as the road trains barrelling passed on the single lane road. We called 000. Police came but had to attend the bushfire, but they called a tow truck. At 2.30am, no tow truck and the police returned. We had to abandon the van and they took us to town. The van had completely shut down and was unable to be moved, started or locked, so we just had to leave it. In the morning we discovered the van had been ransacked and our belongings stolen. The tow company brought the van to town but we couldn't access it as it was now a crime scene. Cruisin Motorhomes did NOTHING. They refused to send assistance, told us to "catch a train or taxi to Sydney or something". There is no train station in Coonabarabran. We were stranded with nothing. My son in law had to drive the 8 hours to come and collect us the next day. The motorhome company refused to refund us, citing a clause that we had supposedly signed. When we signed the docs originally, it was an e-signature. I believe they took our e-signatures and added them to the 8 pages of conditions they produced AFTER all this happened. There is no way there were 8 pages of conditions when we first signed. However i cant prove this. They are UNETHICAL, DISHONEST, RUDE, AND COMPLETELY WITHOUT EMPATHY OR CARE once they have your money. In total we lost around $7000 from using this company. And, if they hadn't kept us waiting, we would not have been forced to drive at dusk. STAY AWAY FROM THIS COMPANY. This happened on 29 February 2024. It's taken me this long to write about it as it causes me PTSD to think about it. But, thankfully we are all OK. Which the "emergency roadside assistance " operator failed to ask us from start to finish.