"Service is graght"

Service is graght

"Great support for an old system"

I was having issues with a system which was several years old. The support folks helped me walk through several issues until I was fully back up and operational

"Annke was very good in helping us to…"

Annke was very good in helping us to resolve our issue

"Very responsive and knowledgeable tech…"

Very responsive and knowledgeable tech support, but that also means lengthy interactions with lots of troubleshooting steps. I appreciate their genuine interest in helping the end-user out. The products are very good optically and electronically, but the nature of complex systems is that there are many failure points starting with power, cables, communication protocols, camera vs NVR features and capabilities, and many special installation situations.

"Helpful tech support"

I found the software a little confusing but after contacting Annke live chat my system was sorted within 5 minutes. Now feel confident I can get help again if needed

"Outstanding "

The customer service was outstanding and was quick to deal with my complaint with royal mail and was soon resolved five stars

"Excellent service support"

The support that I received from Joy was first rate. Her advice was concise, clear and timely.

"Quick solution and fast answer "

Quick solution and fast answer of a very small mistake in the delivery.

"Excellent Customer services"

Excellent Customer services, always helpful. The staff have very good knowledge base and have always sorted my issues out

"Vorsicht vor Annke Produkten"

Vorsicht vor Annke Produkten!

Annke Kameras in Deutschland gekauft und aus Zeitmangel erst 14 Monate später ausgepackt und installiert. Kameras sind defekt, was vom Annke Kundendienst bestätigt wird. Request 2452481. Gewährleistung nach den europäischen Verbraucherschutzgesetzen wird von Annke wissentlich ignoriert.. Annke schrieb die Garantiepolitik auf Annke Produkte ist 6 Monate. Zitat: “ for orders over 6 months, we can offer a discount to you to buy a new camera.”
Das ist illegal!

Achtung, auf der Webseite von Annke gibt es kein Impressum. Zahlreiche andere gesetzliche Vorschriften in Europa werden nicht eingehalten. Höchst illegal.

Ich werde die Verbraucherzentrale, insbesondere die europäische Verbraucherzentrale EVZ und die Wettbewerbszentrale informieren damit sich die Anwälte mit dieser m.E. kriminellen Vorgehensweise beschäftigen und selbstverständlich noch andere Verbraucher auf entsprechenden Plattformen informieren.

Achtung bei Annke Produkten!