"Excellent service"

After deciding to swap our 4 year old Bailey caravan for a newer model last October, we came back to Leisure Sales after the excellent service we had from John in Sales. Despite being told by Bailey that out new caravan would be ready by end December it didn't arrive until February, but John kept us informed by email of what was happening. Upon taking our old caravan into be swapped...a catalogue of faults were diagnosed with it. John phoned and was honest and truthful about all our options. However, we decided to proceed with the sale for the new Bailey Vigo, the following day John called to say that our new van was damaged and being sent back to Bailey, cancelling our sale. He then went out of his way to try and sort out a new caravan for us, but we decided that Bailey was now not an option so swapped to Swift. He showed us the available models, putting no pressure on us to purchase at all, giving the option to walk away if we wanted to and go elsewhere. We found a caravan we loved and he managed to get it ready within 48 hours, ringing and emailing to keep us informed all the time. When we went to collect our van today the gentleman doing the handover (sorry I've forgot your name!) was so helpful and was probably the best handover we have had in the 25 years of caravanning..think he explained every switch, button and appliance!! I really can't fault anything despite the issues we had with Bailey Caravans...would recommend speaking to John if you are looking to buy a caravan!
Regards Karen & Chris

"Been going to leisure sales for many years."

Been going to leisure sales. For many years.. bought quite few caravans from them. In our experience always pleasure to do business with.. always friendly never follow you around. Leave you to enjoy looking at all the lovely caravans. Beccy. Diane. In sales have worked there for many years. Even when you just pop in the shop to buy something. They never forget you. As a valued customer. Gary in the service Dept.. always friendly and understanding. And Jan. In service Dept. Is such lovely lady. Nothing is ever to much trouble from the staff. Mark in the shop. Always pleasant smile and welcome.. keep the good work going. We always return. When we change vans. Here's to better safer healthy. Years ahead. Safe towing every one..

"all the staff at Leisure Sales I have…"

all the staff at Leisure Sales I have found to be very helpful, providing advice on how best to resolve a problem with my van and an excellent service. Thanks to Gary and Jan

"Excellent service by all the staff"

Excellent service by all the staff, from sales department service department shop and cafe.
John Valentine

"Excellent service as ever but…"

Excellent service as ever from Leisure Sales let down only by the fact that they never respond to any emails - not even an acknowledgement.

"poor aftersales"

trading my caravan in for another model ,went well. When i had an accident with it, i couldnt get a reply about bringing it in for repair for an estimate. left message after message,never got too speak too anybody, so i gave up and went elsewhere.

"Happy days….."

Today I had taken the day off work to come and view a specific caravan at leisure sales, Becky was super helpful with advice and very pleasant, we will be back soon to maybe look at purchasing a new caravan ready for summer fun !!

"Have used this dealer for years."

Have used this dealer for years.
Lovely staff and great support if anything goes wrong.

I can’t comment on issues people have had with after sales, but I’ve always found them to be helpful - maybe I’m just realistic in what can be done.

I’d strongly recommend this dealer.

"Excellent service purchased and…"

Excellent service purchased and collected our caravan and provided excellent outstanding service a big thank you for John for arranging the collection .

"Very poor customer service and…"

Very poor customer service and aftersales. Various issues with the caravan. Mainly the shower leaking internally and causing damage to the walls. Several attempts to repair later and several arguments with the receptionists mainly Amanda. I'd avoid a sale from leisure sales based on the extremely low standard of aftercare. No courtesy calls regarding delivery of spare parts and arrangements of repair. Still waiting to be contacted to arrange repair on some stress cracks found and reported 6 months ago.