"Carn't fault Jan in service she is…"

Carn't fault Jan in service she is bending over backwards to help us with a problem with the brakes on our caravan. They have repaired all warranty work that was needed.

"5 Star service from Bekki"

5 Star service from Bekki could not have treated us any better . Such a polite and helpfull young lady. Very knowledgable too.

"Thoroughly recommended"

We recently returned to caravanning after a 16 year break. We had originally planned on buying second hand but then ended up buying new. We went to several dealers and even though Leisure Services are local to us, we also experienced the best customer service which is the most important thing to us. Becky, our sales person was outstanding, straight talking, no pressure to buy whatsoever, she was honest with us and nothing was too much trouble. We were a little nervous at spending so much money and had queries and needed reminders as to what we needed and how to do things and we were never made to feel like we were a nuisance,even though we probably were. We really felt we could trust her opinions and valued her honesty and recommendations. After ordering our caravan she kept us informed of what was happening and we are confident we could return to her for further advice if needed. A couple of small snags were picked up when we inspected the caravan and these were dealt with the same day. We will definitely be returning to them for services etc and our future vans going forward.

"Appalling customer service after sale made"

Appalling customer service once a sale has been made. Still waiting for a call back to rectify a fault on a brand new van. It’s only been 13 months! Given up hope of ever hearing back, will try and fix the fault by other means.

"Excellent service with friendly staff…"

Excellent service with friendly staff only willing to help

"Another amazing visit to Leisure Sales…"

Another amazing visit to Leisure Sales today to sort out our caravan delivery date. A great welcome at the showroom doors from Diane and John, always so friendly and ready to help, impressive as always. Diane sorted our delivery date and paperwork, answered all our questions we had,everything sorted on the spot, had a chin wag with John, had a bite to eat, a quick measure of the van model we are getting, visited the spares shop and wondered around the site.
If you want a caravan new or used please come here, you can't go wrong.
Very professional dealer with amazing staff.
Thanks to all the staff on site who make our trips there worthwhile, very much appreciated and keep it up.
Conrad.

"Buying a caravan"

We bought a caravan from John at Leisure Sales recently. We're delighted and would gladly recommend them. John in Sales deserves a mention for ensuring the whole process was painless and providing superb service. Must say that the handover was excellent too, much better than previous experiences elsewhere.

"We decided to sell our Swift caravan to…"

We decided to sell our Swift caravan to Leisure Sales. Their Sales Executive John Chaddock treated us with such professionalism and caring to our situation.
We would recommend John and Leisure Sales totally.
I am available if anyone would like anymore feedback.
Thank you John.
Kind regards
John & Julie Flanagan.

"What a pleasure to buy from a dealer…"

What a pleasure to buy from a dealer that actually care about customer service, and not just for profit in the deal. I emailed asking if John could give me a call when he returned from holiday and yes without fail I received the call and within the space of 10 mins John hit us with a couple of options we had never considered, needless to say 24 hours later new van purchased.
The whole purchase experience, hand over, and the help we received in purchasing new awning and a few items from Mark in the accessory shop was second to none. We made the right decision to travel over from Chester as the whole experience was faultless, and icing on the cake was the cafe.
Anyone reading this review I can only say buy with confidence, the whole team are 100% customer focused, Thanks again Phil and Judith Allman from Chester.

"Poor after sales service"

In March 2019 I purchased a caravan from Leisure Sales, they weren’t the cheapest but I had had excellent after sales service with a previous caravan so was looking forward to receiving the same again.
Handover was perfect, but on getting home we discovered the few things weren’t quite right, the main door didn’t lock correctly, the front skylight locking button had fallen out on the journey home and a cupboard door didn’t close correctly. All were reported the same day as pick up and response was that a claim would have to lodged with the manufacturer - Bailey.
It took till September 2020 for the door to be fixed and 30 months on I’m still waiting for the other items to be fixed.
I’ve emailed the company and had no response and phoned but no one is every available and messages don’t get returned.
I really wish I had purchased cheaper elsewhere and not been swayed by previous experience because they certainly don’t deliver the same level now. And covid has nothing to do with this, the faults were reported at least 9 months prior to lockdown