"Cash paid goods received now. "

From speaking to a consultant regarding the purchase of coins from mid November I paid cash directly to Direct Bullion on 11th December 2024 awaited delivery of 2 x gold coins, which took a long time to be delivered. I am not a 1st time investor, and assumed the coins would be sent in December however I was told customs held up delivery. Coins received 07/01/2025 the consultant has given me a few updates now on reply to my emails.

"Reliable and attentive"

Nathan was very friendly and kept me informed of the status of my purchase and delivery. He was attentive and even when there was a slight delay with delivery, he was honest. I was not left alone throughout the process.

"Delayed delivery, dissapointing service"

I ordered a gold coin from Bullion Direct on November 15th, 2024. Despite the product being readily available with an estimated delivery time of 7-10 days, my order has yet to arrive. As of today, December 8th, 2024, this amounts to a delay of 13 days where there has been no attempt to contact me.

Customer service has been equally disappointing. Since placing my order, I have received only one email confirmation and numerous unsolicited sales emails. There has been no proactive communication regarding order status, and attempts to contact customer service have been frustrating. On two occasions, I was unable to speak to a representative who could access my account information. When I finally did connect with someone, they provided a delivery date that has since passed without any updates.
While I've seen positive reviews of Bullion Direct, my experience has been overwhelmingly negative. The lack of transparency, poor customer service, and significant delivery delays have severely impacted my confidence in the company. I would strongly advise potential customers to exercise caution when considering Bullion Direct.

"Gold buying experience "

From the start it was a good experience and Natan was very helpful.

"2nd transaction"

I have just completed my second transaction with Direct Bullion, the process of which was handled by your Mr. Sean McGrady. I am very pleased to say that the entire transaction was handled with courtesy and professionalism. Mr. McGrady could not have been more helpful: answering questions, allaying trepidations and, importantly, keeping us informed throughout the process. And it is this excellent level of service which, in the main, brought us back to transact further business.

"Great customer service "

I received great customer service from Direct Bullion, they made the process very easy for a 1st time investor, with good clear advice and a fast service always getting back to me with the answers to any questions. All my due diligence checked out as a trusted company to do business with. I also received a follow up call to make sure I was happy with the service and more advise on future investments. Will definitely use again.

"Very Good Experience"

Very smooth first purchse from Direct Bullion. All members of staff I dealt with were informative, helpful and efficient, and delivery went without a hitch.

"Very well informed"

Very well informed. Helped with the right decision I needed for my investment circumstances
Highly recommend

"Just the way Harry Higgs (good name!)…"

Just the way Harry Higgs (good name!) handled my investment & guided me through the hoops!! First time investing in the yellow stuff!!

"Dreadful experience"

First time buyer and Garry was charming and spoke to me every day until full payment of £5600 was made in August. Then all went quiet. Still awaiting delivery of coins, when I phone to ask when I can expect them, I’m given a date but nothing arrives! Wish I had never got involved with them, absolutely dreadful experience. So, coins arrived this morning and Garry phoned to apologise and acknowledge the level of service. This has put me off buying more gold going forward.