"What a breeze from ordering to delivery."

From ordering on line to the actual delivery of the fuel, it has been brilliant, what a breeze, the delivery driver was so very helpful too. The fuel itself burns well, projecting a lot of heat. We will be ordering more when the time comes to reorder if the prices remain as good. Brilliant company.

"The delivery driver was very helpful…"

The delivery driver was very helpful getting the pallet as far on to the stone drive, making the final positioning considerably easier.

"Fast and efficient delivery the…"

Fast and efficient delivery the delivery lads were very helpful in placing the fuel in my garage rather than just by the roadside thank you

"Excellent service"

Excellent service - easy website- fantastic delivery driver

"Easy to order and delivery date given"

Easy to order and delivery date given. Smokeless fuel burns well with very little ash. Definitely consider ordering again next year.

"Good all round experience"

Easy to order, website easy to navigate, could chose delivery date. Delivery driver very helpful and punctual

"Made my order by phone as always very…"

Made my order by phone as always very helpful good information on the product and delivery service. The staff are very friendly and polite which makes for a good experience 😀

"Very good service"

Very good service

"Terrible Customer Service"

1. No application of discount advertised
2. Customer service personnel lied and were rude on the phone
3. Delivery instructions not followed and the whole delivery process is a joke
4. Relationship Palletways HouseFuel distances HouseFuel from their responsibilities to customer

"Change of smokeless ovoid composition?"

Can not fault the company or delivery but I have seriously noticed this year that the ash quantity of smokeless ovoids has increased considerably. The ash is also a red colour as opposed to white/grey. Heat output is lower to previous years, which suggests to me that the manufacturer is blending in a pile of muck that is not coal/carbon based, ie, crushed stone or dirt. Maybe a ploy to reduce manufacturing costs while being able to state that it is more environmentally friendly, well maybe so, but if it ain’t going to be able to heat your house at half a grand a tonne and instead of one you need two, what’s the point. Maybe profit?