"Five Star Insurance"

Hassle free claim form and quick settlement without a quibble made dealing with Ruby's illness a lot easier. Would 100% recommend Vetsure.

"Vetsure is an excellent insurance company."

I have always found customer service to so helpful,friendly and professional I have had Vetsure for a lot of years now and will always recommend them they pay the bill very promptly and into my bank account.

"Very helpful explained all my options…"

Very helpful explained all my options very patient.

"I was going to take out insurance with…"

I was going to take out insurance with Vetsure as my pets are part of the health plan but one of their customer service people called here when I have anxiety and asked if I wanted to take the quote, my son took the call and told them no, she then asked why?! I find it incredibly rude when people do that, if someone says no then it should be left at that.

You shouldn't just randomly call people either. I put my phone number down because it appears that you have to, if I'd known I'd start getting calls, I wouldn't have filled the quote out.

"Talking to you is easy and you are…"

Talking to you is easy and you are always polite thank you

"Continued outstanding service yet again."

Continued outstanding service yet again.

"Excellent service so far"

Ali made the process of insuring my pets easy and straightforward. She was very thorough in talking me through the policies making sure I understood what I was being offered and that I was happy to proceed. She was very knowledgeable and was happy to answer my questions. As I've only just taken the policies out I can't comment on Vetsure's performance should I need to make a claim.

"Give Ali a raise!! 5* customer service :)"

I had the pleasure of speaking with Ali from Vetsure Pet Insurance, and I couldn’t be happier with the experience! She was incredibly friendly, and had a lovely conversation with her. It’s rare to find such outstanding customer service these days—thank you, Ali, for being so lovely and helpful!
You can really tell that she loves what she does, and it’s lovely to see!

"Vetsure is Number 1 !"

We have been with Vetsure for over 3 years, insuring our 2 Cavalier King Charles spaniels and can only say how happy we have been with this company. As we bought them home with us from Australia, when making the first claims, Vetsure had to write directly to our vets to confirm their medical history. This was done speedily and refunds then quickly made. Before our recent claim for Rosie Posie, I rang the company for information and spoke to a very charming lady who couldn't have been more helpful. Perfect customer service! Admittedly, I am anxious that next year when they reach 8 years of age, that my premiums may rise significantly but knowing the cost of vet bills feel that this is understandable as much as I dont like it ! I wouldn't want to be without their insurance though after having already made several claims. After hearing appalling stories from friends that have been insured with other pet companies, i know this is tops ! Incidentally, they now insure with Vetsure...

"Perfectly reasonable claim for our…"

Perfectly reasonable claim for our puppy when he had lungworm refused.Recommended company by our vet and very unhappy.

Vetsures reply refers to a prior visit to the vet who had recommended them as our puppy was panting...the vet checked him over and gave him the all clear...this was later vetsures "existing condition"and reason for not paying our claim.Feel free to use Vetsure if you are happy to pay your own vet bills...just out of interest what percentage of claims do you pay out on?...Petplan its 97 percent i believe.