"Worried"

I was not sure whether or not to invest in this bank for my wife. The high rate was tempting, so I took out an account. However there were no responses to my wifes messages and when we transferred a small 'trial amount' to the new account it did not show up. So quite worried and have now asked to exercise our right to cancel. Still waiting to hear back.This may of course just be due to poor service standards and understaffed, but when it comes to investing money it is all about Trust. Worrying....so have decided to invest elsewhere.in spite of the response from JN BANK they still have NOT responded to any of my messages sent and have NOT refunded my money- just terrible

"Very easy to open account for my savings"

Very easy to open account for my savings

"Use Google Chrome to open an account"

Use Google Chrome to open an account, Safari may give you the Oops error message on trying to submit the application. No problem with Google Chrome.

"Tried to open a 3 year fixed rate…"

Tried to open a 3 year fixed rate account at 5.9% yesterday and had problems with SMS message, didn’t get chance to telephone with my problem so tried today. Interest rate had dropped overnight to 5.5% !!! Spent an hour waiting to get to speak to an operator.
Problem dealt with but don’t find JN website as straightforward as other companies such as Atom and Ford bank .

"I tried to open my account a couple of…"

I tried to open my account a couple of days ago. I could not make a deposit as it said pending application which should be sorted by the end of the next working day. I phoned next day and after waiting selected call back option. Have still not been contacted. I sent an email had no response. If this is the level of customer service I can expect I will choose another provider. So cannot recommend.

"Interest rates are very competitive."

Interest rates are very competitive and the application form was very easy to complete compared to some other financial institutions. I liked the straight forward approach.

"We recently opened a 2yr fixed savings…"

We recently opened a 2yr fixed savings account and promptly transferred the balance we have chosen to add but so far it has taken 4 working days to arrive. We have done this with plenty of other banks and have never experienced this sort of delay.

"easy to open this account"

easy to open this account

"Opening new savings account"

Application today fine BUT I made numerous attempts yesterday none of which were accepted.
I have also waited over 30minutes for an advisor to answer my call.

"Very quick and easy to open"

Very quick and easy to open