"Must be a busy time"

Must be a busy time. Very difficult to get in to open an account. Ambiguous questions led to odd log in details.

"Opening account online"

Very straightforward process to open the account

"Have opened an account phoned during…"

Have opened an account phoned during the limited support times have never spoken to anyone yet. Have listened to a lot of music and been told the wait time is about 2 minutes after 2 minutes the wait time is now 2 minutes and so it goes on. Now off to try another bank.

"Very poor customer service"

Set up was very straightforward forward as was depositing my cash into a fixed savings account.

What is now alarming is that I cannot access my account, and the forgotten password link does not work. Phone support - called at 2 pm and was told a two-minute wait time.... and still waiting and waiting... and waiting.

Still waiting

I am now asking for my money to be returned within 14 days. ( if someone answers)

"Easy process to invest"

Easy process to invest. Good rate of interest.

"Cannot log in."

Just invested £85000.
Cannot log in to check account,they don't answer the phone even though 'your call is very important'.Don't answer e-mails.Website non functional after 'maintenance',just in a permanent loop of user name and password.Avoid like the plague.
UPDATE-23.11.2023
Still waiting for JN Bank to contact me.
Non functioning access and support.
An insult.
Further to my previous,I can now confirm that JN have been in touch and the access issue has been resolved.Thank you,JN Bank.I am now a happy customer.😃

"Best thing about JN Bank is the freephone number"

I'll give JN Bank 2 stars for having a free phone number to call - that's about the best thing I can say about them. Tried to open a second fixed term bond on line. My application had to be reviewed even though the first bond was taken out just a few weeks earlier so all details remained the same. By the time JN Bank got back to me the rate had fallen from 5.9% to 5.5% and the account opened at the lower rate (now there's a surprise). Tried to contact them by phone to query this but after 1 hour and 3 minutes on hold gave up. Tried again later - on hold for more than 1 hour again but finally spoke to an advisor who confirmed that the rate to be applied would be 5.5% and not 5.9% as at the point of application. Needless to say I'll not be funding this account or any other with JN Bank in future.

"Opened savings account"

Opened savings account. transferred £1 to confirm account details before sending bigger sum. 3 days later no sign of money arriving.Email sent: need to wait 2 days for reply. 26 minutes waiting on phone. Poor customer service I would advise you to avoid

"software but fell over a few times"

software but fell over a few times. But process easy to follow.

"Not a Good Start"

Rather disappointingly, I am in a telephone queue that I have been in for over an hour now! I transferred £25k 2 days ago and although my bank says it went through ok, there is no trace of the payment in my JN Bank account. This is obviously worrying for me so the least I expect to be able to do is talk to someone on the phone. Not a great start. I can only hope it is easily rectified when/if I do reach someone at JN Bank.