"One of the most incompetent…"

One of the most incompetent organisations in the world.
On the 11th of March 2024 I've went into the branch in Brixton to openan account in Jamaica. I was told that I could open the account eithe in their branch or make an application online through an appointment. However I said to the teller that if that's the case I could do so now, she proceed is arranging the forms to fill in. Completed the forms and was told everything is OK. Two weeks now I would expect to hear back from the bank still no contact. Rong Jamaica to find out what's going on, they asked for my details gave it to them they pretend to be checking after an hour long wait only to be told they can't find me. This was done on two diffrent occasions. The third person I've spoken with told me it is totally impossible to go to Jamaica national in Brixton and open an Jamaica account. Now you tell me should you really be allowing these people to be keeping your money? They make me sick. All incompetent. Not fit for purpose.

@*******Regarding your reply this review is based on recent interactions with the Jamaica national Bank in Brixton and Jamaica national in Jamaica.

"Easy to set up good rates"

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"Very user friendly and easy process"

Very user friendly and easy process. Best rate on interest for savings. Deposit covered by FSCS.

"Helpful staff guided me through the…"

Helpful staff guided me through the application, have to admit the main reason for applying for a fixed rate bond was the interest rate!

"Fed up with the delays in fixing…"

Fed up with the delays in fixing gliches when trying to upload information. Nothing is consistent you speak to one member of staff they say this, you speak to another member of staff and they say something different. It is too stressful just thinking to leave and go elsewhere now had enough.

"Great and easy application form"

Great and easy application form, no hassel!

"I called jn customer service on 25…"

I called jn customer service on 25 January 2024 trying to get help, my online account was lock or block but I couldn get in,i spoke to miss Kellion Sharp she was very professional and could have help me with the correct information thank you very much jn need more representatives like you, the first two persons I called was not too sure of what they were doing.

"Simple to open account online"

I had a bond ending and needed a new home for my savings. I always research a selection of companies and check their rates and JN Bank was one of the highest. Really easy to open account on line and my money transferred without any issues

"Easy to open my account"

Easy to open my account

"Opening an account"

The terms and conditions were well written, comprehensive and clear.