"Pathetic service and disappointment 🥲"

It was very disappointed that such a big company is not able to provide the services that we needed.
Delivery time - I personally called and requested to deliver the product early so i can get enough time to go back to sharjah..but time slot was 2-6pm so they delivered exactly at 5:59pm🙏🙏🙏.
Above all my order was incorrect as my driver collected and kept in my car. . I realize that when i reach to my place and was very embarrassed and disappointed with this pathetic customer service and miscommunication I received from FnP. I dont know where to complain as i called delivery man he said he will check and come back to me.
I called customer care again they said they can not do anything as u live in sharjah and they will not able to change the product..same customer care excuses..sorry for inconvenience etc😡😡😡😡😡😡
I believe in the importance of constructive feedback and hope that addressing these issues will contribute to the improvement of your services. I appreciate your attention to this matter and look forward to a resolution.

"I hope that any government department…"

I hope that any government department can take an action against this company as they are big cheaters.
Unprofessional company
Liers staff
No delivery
Not helpful staff
Worst company ever to deal with
I wish I read the reviews before I order
I was begging them to deliver the cake coz my little daughter birthday party about to finish but the don’t even care until my husband went to their store and pick it up..
Cheaters…

"Highly disappointing..."

Don't trust delivery time ever!
Don't expect someone will inform you delivery time change!
Do not call their useless service desk! They are there just to show they are on line, nothing else.
Never again....

""I recently ordered from Ferns N Petals…"

"I recently ordered from Ferns N Petals and experienced a disappointing level of service. Despite updating my location in their system, my order was delivered to the wrong location. Additionally, I found their WhatsApp customer service to be unhelpful in resolving the issue. I was let down by the lack of support and attention to detail in fulfilling my order correctly. This experience has left me dissatisfied, and I hope Ferns N Petals can address these issues to improve their overall service quality."

"Very poor customer service ever"

Worse customer service ever. They fail to deliver my order same day. No one even dare willing to inform that it will not deliver 🤣 And, still doesnt want to refund my money. What the use of cake if the celebration was done.

"Delivery guy harasses the girl who received the flowers"

Worst company ever!
I ordered flowers and the delivery guy texted my girlfriend after the delivery on Whatsapp and Instagram... super inappropriate!!!
In addition it is also a super expensive company!

"I WISH I READ THE REVIEWS OF OTHERS :(…"

I WISH I READ THE REVIEWS OF OTHERS :( NO CAKE AND I GOT AN EMAIL AND SMS SAYING THE CAKE WAS DELIVERED @23:51 MULTIPLE CALLS TO THEIR NUMBER SAID NO AVAILABLE AGENTS ON CALL. Finally spoke to Nadim who tried his best to save the company, poor employee who was doing his job saying he has asked for update from the delivery team. Finally on WhatsApp at about 2am he says he can send another cake or can provide a gift card (standard operating procedure of losers). I asked him to send it to the CEO, I can afford the price of the cake and don’t need a credit note. This note is to warn others if you don’t want to loose face with family and friends avoid ordering through FNP.

"Terrible"

Terrible. Expensive and the cake was horrid. If you're going to pay these prices be aware that what you get you..well..in my case my daughter may be unhappy with.. I'll not use them again.

"I highly recommend fnp for anyone…"

I highly recommend fnp for anyone looking to add a touch of elegance and natural beauty to their surroundings. The quality of their flowers and the level of customer service make them stand out among the rest. I'll definitely be returning for all my future floral needs.

"Highly inefficient and unreliable…"

Highly inefficient and unreliable company.