"Terrible experience, still not delivered item!! Avoid!"

Wish I'd read the reviews on Trustpilot before ordering with this company. I placed an order online November 21st 2024, it is now January 8th and still haven't received the item. Did they just go on holiday over December and forget to deliver? Completely unacceptable in this day and age.

"Beautiful bracelet & great service "

Beautiful bracelet, best price by far and was posted quickly. It was bought as a present and she was really happy with the style and quality. I’d definitely shop with you again

"Great product poor customer experience "

I have already reviewed this. The company took my money, didn't have the stock, dodnt answer emails and fobbed me off twice on the phone.
After a poor review (there are loads of people who have experienced similar poor customer service and long waits for products) I got an email and the product arrived. Poor customer service and experience.
The product however is first class Tissot seastar and I would highly recommend it. Classy enough for a special occasion piece but equally at home as a reliable everyday.

"Avoid!!!!!"

Never been so put off with staff before!! Came to look at some present options for my mums birthday present with my dad at the Chester store, my dad recommended them after purchasing a watch in November saying the service was amazing last time, we then decided we'd take a another trip over and the red headed lady serving this time REEKED of weed on her breath, we was both so put off and walked away. My dad mentioned last time that he saw her she smelt like that last time coming into the store with her meal deal and the lady helping him looked embarassed, this is unacceptable from a professional jewellers when you were wanting to spend alot. Disgusting!!!!

"Safe fast "

Safe fast delivery

"Great value"

Great value. Promised for Christmas and, as promised, it arrived early afternoon on Christmas Eve. Great service.

"Great company!!!"

I bought myself some lovely Xmas gifts. Sadly one of the items was no longer available on the website at time of order. I received a prompt update from CWS asking if I wished for a replacement item or a full refund. I opted for the refund which has taken around three days. The funds are already in my account!!!. So impressed. I will continue buying from CWS.. Thank you.

"Great service"

Great service, quick delivery

"Excellent"

I ordered a piece of jewellery about a week before Xmas, but was told it was out of stock, but one could be made for me, but it might not be ready until the end of January. I was happy to wait, but was delighted when it was delivered on Xmas eve.
Excellent service, and staff were pleasant and helpful.
I would highly recommend this company.

"Lovely Georg Jensen vase but only just…"

Lovely Georg Jensen vase but only just received it on 28th December! ordered it at the beginning of September 2024.