"Waiting months, still no watch"

I ordered a watch in November, I was told it would be delivered in December. I chased for a delivery date and was told they'd not managed to get in in the December shipment, offered a very, very small discount, and promised it would arrive in January. As this was a christmas present, I was very disappointed but accepted this and apologised to my husband and promised him it would only be a few weeks late. I've been chasing for the last two weeks, have never had calls returned or emails answered, and have only been told that it won't arrive yet and we're now looking at March. This is so disappointing and upsetting and the customer service has been shocking.

"1 Star is a stretch up there is no…"

1 Star is a stretch up there is no option for none. Placed an order for a ring in October and was advised of a November delivery, became December, January, February. Had to chase for updates no follow up to e mail correspondence no satisfactory explanation as to why the delay. Totally ruined the sentiment of the gift to my wife have cancelled the order as I have lost confidence. Could not recommend this jewellers

"Deceptive Company – Avoid at All Costs"

It’s alarming to see 90% of positive reviews on this page appear fake, written by accounts with only one review. This is clearly an attempt to trick customers into believing this is a trustworthy company, but the truth is evident on their cwsellors.com Trustpilot page, where they have a 1.4/5 rating with 82% are 1-star reviews (as of time of writing this).

DO NOT USE THIS COMPANY

My experience reflects the shocking reality. I ordered a Fenix 7S Pro Sapphire Solar Carbon Grey Titanium on 7th January 2025 as a late Christmas present, listed as in stock at the time with a promised delivery time of 7–10 days. It is now 22nd January, and the item has still not arrived.

When I contacted the company, they claimed they had only ordered the watch from Garmin on 7th January, despite it being advertised as "in stock." Garmin’s shipping timeframe is 1–3 working days, yet I’ve received no updates, no product, and now they are completely ignoring my emails.

After reading further reviews, it’s clear this company has a pattern of falsely advertising products as in stock, taking payments, and failing to deliver. Worse still, I now question whether I would even receive a genuine product if it did arrive, based on others' experiences.

I have since escalated this issue to my finance provider and reported the company for investigation.

If you’re considering purchasing from CW Sellors / Jura Watches, think again. This company cannot be trusted—the reviews on their cwsellors.com Trustpilot page show the truth.

Save yourself the stress and financial risk, or waiting months for a refund. Criminals.

"Absolutely disgusting the way these…"

Absolutely disgusting the way these people operate. They should be closed down.
Purchased a watch on their website on 06th December. Six weeks later I'm still without the watch, despite the actual manufacturer's website saying the watch was in stock with a 1-3 delivery time.
They've clearly just kept my money.
Please do not do business with these frauds.

"Hold your money for no reason"

One of the worst company to deal with, you have to wait for more than 14 days to get your money back. Poor customer service. I would not buy or not recommend to anyone. I dont understand why do you guys need more than 14 days to refund the money back in 2025. As you all know how far technology has grown up and don’t do the business with customers money….

"Christmas let down"

I ordered a bracelet as a Christmas gift for my wife in November with plenty of time to spare according to the website. Card debited immediately. I started voicing my concerns on its arrival mid December, but I was assured it would arrive in time. On the 23rd I was told it had arrived and would be sent overnight. Nothing arrived. When I rang on the 27th I was told it still hadn't arrived yet. Luckily my wife was very understanding as she had been let down for my present by C W Sellors as well. I can accept a delay in delivery but will not accept being lied too and will never use this company again. My wife was never given a delivery date despite payment again being taken immediately. After sharing our stories on Xmas day in disappointment we both cancelled our orders and had to wait 3 weeks for a refund.

"Disappointed "

Ordered at the beginning of December, money taken straight away, I had to chase for delivery updates, only to be told items were on site and delivery after Christmas, emailed last week asking for a delivery date and informed still awaiting the delivery with no expected date, requested a refund and was informed it was being processed but it was 4 days later before that was processed. Poor communication.

"Good price and quick service."

Good price and quick service.

"Long Wait For a Refund"

I purchased a watch from CW Sellors back in early December. It was a Christmas present for my wife.
The lady I spoke to when ordering was very helpful and arranged next day delivery.
Unfortunately my wife thought the face was too big so we decided to send it back for a refund. This was a nice easy process to arrange and the shop received the watch back on the 30th Dec. No issues with the return. I was told the refund should be done within 10 working days.
PLEASE NOTE, I received my refund yesterday, 16th January. This company made me wait 18 days to return my money. No explanation to why it took so long apart from being told the industry standard is 14 days.
This is plain profiteering by keeping customers money as long as possible. Its so easy these days to authorise refunds. I know, my wife works in retail.
CW Sellors will not be on my shopping list again.

"Ordered a Christmas Bell end of Nov…"

Ordered a Christmas Bell end of Nov without realising that they did not have these in stock and that delivery could take 3-4 weeks. I WhatsApped their customer service and was told that they were expecting a big georg jensen order and that I might get my order earlier than expected. Christmas came and still nothing. Then after messaging their team again, I was informed that the big order they received didn't include my bell and that they were happy to refund me. Terrible service, the fact I had to keep messaging them for updates and for them to have not ordered my bell.
The bell has a very meaning to me as I lost my son in 2024 and wanted something on the tree to remember him by.b