"Elliot Brown Holton "

Fantastic service , Harriet helped with the purchase of my Elliot Brown watch and price matched to the lowest price elsewhere in the uk . Thank you .

"Watch box purchase"

I recently purchased a watch box from CW Sellors. Fantastic customer care from start to finish.

"Excellent customer service "

I purchased a pair of diamond earrings for my daughter as a suprise for xmas, it was quite difficult to purchase these online but Harriet The lady I dealt with was extremely helpful and the chosen earrings arrived quickly by courier. Excellent service from this company and I will not hesitate to purchase from them in the future. My daughter was delighted. Thank you Harriet

"Harriet was very helpful with sale"

Harriet was very helpful with sale. Good Comms and prompt delivery. Very good packaging. Have bought a couple of watches from C W Sellors and would buy again. Very good service. Thanks 👍

"Selling stock they don’t have"

Selling stock they don’t have. Like the many other reviews on here I ordered a bracelet in January which has still not arrived. I’ve emailed multiple times and just keep getting fobbed off. The bracelet they’re ‘selling’ is no longer available on the Astley Clarke website, yet they are still advertising it on the Sellors website. Have had to raise a dispute with the bank as I’m very confident this order won’t turn up. Wonder if the company is in trouble, previous good reviews but all recent reviews saying the same thing.

"A very pleasant buying experience"

A very pleasant buying experience. Harriet was very helpful, knowledgeable and friendly. I have bought a number of items from Sellors and always had a excellent service.

"Brilliant Service from CW Sellors"

I recently purchased a Doxa Sharkhunter 600T from CW Sellors (my grail watch), and as always, the experience was top-notch. I’ve dealt with Harriet a few times now, and she’s always been kind, helpful, and genuinely lovely to speak to. She makes the whole buying process feel personal, none of that cold, corporate nonsense you get with some retailers I can mention.

From start to finish, the service was professional yet friendly, and I wouldn’t hesitate to buy from them again. If you’re after a watch (or anything else they sell), you’re in very good hands.

Many thanks to Harriet and the CW Sellors team...brilliant service all around!

"Harriet answered all my questions…"

Harriet answered all my questions speedily and kept in contact until my bespoke purchase was ready to be despatched. She went all out to make sure I received it for my birthday. Excellent service!

"gucci bracelet"

i ordered a piece on 18th december and have yet to receive it, asked for various updates but got no email nothing I must have called at least 6 times and got excuses for the delay. i was promised a call back at least 3 times and nothing.. in the end i cancelled the order on 28th january and am yet to receive a refund and the item was over £300.00. The customer service not interested just promised to refund in 14 days for an item i have never had and no apology, in the end i had to ask paypal to step in..thankgod i paid by paypal they were great and opened a case for me to refund in 36 hours.. avoid at all costs totally unprofessional site

"Avoid CW Sellors & Jura Watches – Horrendous Customer Service and Incompetence!"

I would strongly advise anyone thinking of purchasing from CW Sellors/Jura Watches to stay far away! My experience with them has been an absolute disaster from start to finish.

I placed an order, expecting a smooth and professional transaction. Instead, they sent me the wrong item the first time—a fundamental failure that should never happen in a supposedly reputable retailer. But the nightmare didn’t end there.

When I tried to get things sorted, I realized that their website is riddled with incorrect or misleading information about stock availability, delivery times, and even product details. Instead of providing clear answers, their customer service was utterly unhelpful, offering vague responses and zero accountability.

Now, after their initial screw-up, I’m being told that the correct order is delayed for a month! No proper communication, no compensation, just an empty apology and a long wait. It’s absolutely unacceptable for a company that claims to specialize in luxury watches and fine jewelry.

If you value your time, money, and sanity, avoid CW Sellors/Jura Watches at all costs. Their incompetence and lack of customer care make them one of the worst retailers I’ve ever dealt with.