"I ordered 6 pairs of shoes in one order…"

I ordered 6 pairs of shoes in one order 2 months ago. For some reason they was never deliver to my address. I have been in contact with them over 10 times and I still have not had a refund 2 month after my original purchase. Even though the courier company have confirmed they was returned to filling pieces over a month ago. I have no idea why they have not returned my money unless the company is struggling and does not have the money. No I am forced to employ a lawyer in holland to take them to court for the return of over 1100€. I also ordered a pair before and they has a scratch on the inside of one of my shoes. They did not want the shoe back but only offered 10% discount on my next order. The member of staff are not great in this company

"Slechte service"

Hele slechte service! Tijdens Black Friday zou je wel gratis kunnen retouren maar met de hele slimme en sneaky 48 hour niet! Zijn ook niet erg klantvriendelijk.

"BUYER PAYS RETURNS (£25)"

Not very clear show sizing so I ordered 2 pairs and sent back the ones that were too big.

They don’t offer a free returns service like MOST retailers and this cost me £25 from the UK which isn’t going to be reimbursed.

I like the shoes they make but after this I won’t be ordering again unless they offer a hassle free returns system.

Good shoes, poor service.

"Opzich prima kwaliteit schoen"

Opzich prima kwaliteit schoen, ze lopen alleen echt beroerd. Ik heb ze 2 maand moeten inlopen voordat ze redelijk zaten..

"Wat een slechte kwaliteit schoenen"

Wat een slechte kwaliteit schoenen, de stukje aan de zijkant waar de vetes in zitten waren na 1 regenbui verroest zodat dat op een witte schoen was, de letters werden vaag en tot overmaat van ramp was de ring waar de veters in zitten ook door heel het leer los gelaten, en nee niet te hard aangetrokken. Dit allemaal in een tijdsbestek van nog geen 2 maanden. En niet elke dag gedragen.

"Policy Centric vs Customer Centric + Weird Sizing = Crap Service."

As an American, I have a certain standard for customer experience. Filling Pieces does NOT meet that standard. They failed in 3 places:

1. UNCLEAR SIZING.
On their online store, they do not have US sizes. I used their size chart, which suggested I buy a size 40 in FOOT LENGTH, not in SHOE size. My actual size for FP is 42 (in this case, size 9.5 is US).

2. NO RETURN SHIPPING REIMBURSEMENT.
The returns cost via Fedex is 200 USD.
At US post office, you can get it for 55 USD.

Regardless, they will NOT credit your cost.

Even after explaining how the size chart was misleading, they responded, "We are not responsible for the fact that you ordered. I trust that you understand that we put all the information regarding sizing on our websites. It's within the customers responsibility too to check the size chart or contact us prior to order." They completely refused to admit blame for having an inaccurate sizing chart and said it was my fault.

3. NO FLEXIBILITY IN THEIR POLICY.
Even after a battle on whatsapp, I was still willing to give them more of my money. They have a pair of pants for 248 USD. I asked them if they could credit my shipping cost to the pants. Still refused.
I WAS WILLING TO SPEND MORE MONEY AND THEY STILL REFUSED. That's just bad business.

-------
Long story short, If you are unfamiliar with the EU sizing, don't buy from them. Or, get your exact measurements and find a store that has them and try on first.
--------

Its a shame because they make great products. They just don't care about the customer the way they should, so I won't be supporting them in the future.

"Misleading information on the website. Weird sizing and unfriendly policy and staff."

I’ve ordered the size down from the usual size based on their online recommendation. However, my partner who’s a size smaller has ordered his true size (equivalent to my current order). His item had been delivered on the day of my order and after trying the shoes I knew my shoes are too small.

Emailed them immediately but they refused cancelling or making any updates to the order forcing to proceed the payment. Useless and unfriendly staff.

So, the information on their website is misleading and causes the ongoing problem with sizing. It’s ridiculous they expect the customers to cover the costs of return.

"Kwaliteit van Filling Pieces"

Na een beetje regen is het suède hard geworden en ontstaan er vlekjes. De kwaliteit van de schoenen laat te wensen over. Na hierover gebeld te hebben bleek de klant zelf verantwoordelijk voor het impregneren. Ik had dit dan graag gehoord. Op de site werd hierover niet geïnformeerd. Tevens verkeerd geïnformeerd door de klantenservice: Ik moest ze maar laten stomen maar volgens twee schoenmakers verergert het dit juist. Helaas, ga liever voor ETQ Amsterdam. Iets duurder, maar wel meer waar voor je geld. Beetje zelfde verschil als Bijenkorf en HEMA. Exclusief vs alles net niet...

"Do not order from them"

Do not order from them, worst customer service, I had to pay £17 to return a faulty item which they didn’t reimburse. When I finally got my refund for the faulty goods, which took 1 month and numerous emails, I was refunded £10 less than I paid for the trainers. Customer service has bad attitude, trainers are bad quality.

"Pacco arrivato velocemente e servizio clienti efficiente"

Ho acquistato un paio di scarpe della Filling Pieces sul loro sito e mi sono trovato benissimo. Prima di acquistarle ho scritto su facebook alla loro pagina ufficiale per avere informazioni e mi hanno risposto in poche ore dandomi tutte le risposte che avevo richiesto. Il pacco mi è arrivato in 4 giorni lavorativi come era scritto sul sito con la possibilità di tracciare il pacco. La confezione era integra con anche il modulo per l'eventuale reso. Consiglio a tutti il sito e la Filling Pieces.