"I would give no stars if I had the…"

I would give no stars if I had the choice!

Avoid like the plague!

You cannot even cancel they give you some waffle that someone will call you.

And expect you to wait 7-8 months for your accounts to be filed. They can not give you any up to date information. Completely incompetent!

I am making a complaint Tuesday to the financial ombudsman

"Great guidance and extremely supportive…"

Great guidance and extremely supportive , very patient in helping me understand what needed to be done.

"SMH Support Services Ltd Experience"

My experience, since the inception of the new portal has been really poor. Introducing a new portal that doesn't provide, as a minimum, a monthly salary schedule for its customers shows a lack of preparation and, actually, a Heath Robinson approach, especially as the portal it replaced covered the basics very well. That said, in the last 2 days I have had the pleasure of a extremely courteous help desk and Donna Slater who has provided the data I required to move forward. I now have a go to person who can hopefully smooth my relationship with the `Brooksons' version of Intouch. Well done Donna.

"Spoke with Donna who was fantastic and…"

Spoke with Donna who was fantastic and really helped me resolve an accounting request. Speedy polite and with a great human touch.

Thank you Donna

Thank you Intouch!

"Donna was very helpful and genuinely a…"

Donna was very helpful and genuinely a pleasure to speak to. All my queries were answered efficiently. 5 stars

"Absolutely useless"

Absolutely useless! No contact or reply when trying to communicate and no end of year accounts been done due to pay next month.

"A supportive approach."

A supportive approach.
Prompt action, support offered and a pleasant phone manner.

"Not a time to use their advertised services"

I was a customer of Intouch for more than 7 years and I had no issues until the past year. This is also reflected on my previous 2 reviews. Since the takeover from Brookson and eventually the move to their new accounting portal everything stopped working.

Not to go to too much detail, amongst other things, they missed a confirmation statement which nearly ended in strike-off action against my company which I found out by luck. The portal even after 5 months and numerous emails and calls wasn't working for me to manage my account. Also, it took them 7 months to prepare my final year accounts only after I called and emailed them many many times. Needless to say that my "personal" accountant had disappeared and never replied to emails or calls but I was lucky enough that another accountant ocassionaly stepped in and got things done for me, eventually.

Offering 50% off for a non-existing service is not the way to keep customers.

"Unresponsive, unhelpful, incompetent"

They submitted my tax return with the incorrect UTR, which resulted in penalties being imposed on me by HMRC. Chased InTouch weekly to get this resolved since it was their error; only resulting in lip service and no material action. The 'debt' due to their error has now been passed to a debt collection agency and I am being harassed daily for a non-existent debt due to Intouch's error, which has taken a severe toll on my health. Avoid like the plague.

"Waiting 7 months for my Year End accounts"

I’ve been waiting 7 months for my Year End accounts and still nothing!!!
I’m now having to pay another accountant £450 to do them as they are due to be paid. This has already been paid for and is long overdue from yourselves. I am sick of chasing you guys!!!
I’ve filled a complaint with the Financial Ombudsman regarding your conduct and complete lack of service. Your mistakes in the past have resulted in bailiffs’ letter , HMRC fines and incorrect advice given in an effort to hide your own mistakes.
Your Directors clearly couldn’t careless, offers of 50% discounts for continued BAD service.
Since speaking to your director Daniel, the service has actually got even worse. What was the point of the phone call??? Your company has massive internal issues and you simply can’t deliver the service you charge for and neither can your parent company Brooksons one.
Appalling way to treat people, especially after 5 years of business from me.