"Pathetic Service"

I have been with Intouch customer for past 10 years but recent 1 year after merger their service is horrible where VAT returns with mistakes(3 quaters consequetively), no response from the accountant, have to chase them to remind them to file the returns and lot more. Never had this problem for past years once before but I wouldn't recommend them for anyone. Always they give excuse as catching up with backlog for past 1 year but never improved.

"Valuable customer assistance on the portal"

Danielle read made every effort to arrange a teams meeting with myself over a few weeks, due mostly to me having to cancel sometimes on late notice she stuck with it and was eventually able to give me some great guidance on the use of the portal. Danielle never rushed me and was very patient until I had a good grasp on what was required. She was always polite and upbeat, she is a great asset and Brookson are lucky to have such a pleasant competent person connecting direct with the customer. Top marks Danielle, keep up the good work.

"Sad service nosedive – from invaluable to inept"

Sadly, InTouch has plummeted from providing amazing service to an abysmal service. I have used them for years and previously recommended them to others—but no longer. Their former first-rate service has plummeted. Now, emails go unanswered, accounts aren’t submitted, and promises on the phone aren’t followed up. How did it all go Pete Tong?

"A shout out to Donna"

I have received prompt and helpful responses to my queries on my tax returns. Donna Slater has provided a first class service.

"Thank you to James (Lee-Hindle) for…"

Thank you to James (Lee-Hindle) for guiding me through in detail and with clarity, options available to me and my limited company on next steps forward. It was all reassuring to know you have my interests at hand.

Thanks,
Harish

"Subject"

Subject: Excellent Service from Gemma Owen!
I recently had the pleasure of working with Gemma Owen at InTouch Accounting to resolve a rather tricky issue. I was incredibly impressed with Gemma's professionalism, patience, and problem-solving skills. She listened carefully to my concerns, clearly explained the options available, and worked diligently to find the best solution for my situation. I highly recommend Gemma and InTouch Accounting for anyone looking for top-notch accounting services. Gemma's dedication to providing excellent customer service is truly commendable.

Shauna who I originally arranged a meeting with was not great as she did not attend it.

"Excellent service from Keith Dooley / Inotuch"

Excellent service from Keith Dooley and Intouch Accounting! Keith was professional, responsive, and ensured my returns were submitted on time, even under tight deadlines. His attention to detail and expertise made the process seamless. The team at Intouch has always been reliable, making accounting stress-free. Highly recommend them for anyone looking for a smooth and efficient service!

— Raja Lingaswaran

"Thanks Stephen, and the team at Intouch Accounting!"

Stephen Dando has been great over the last 12 months. He has helped with the handover from our previous accountants and advised me on updating FreeAgent, plus details and guidance on other issues including our company year end, VAT reminders and a fair amount of legwork on the Self Assessment tax returns for my wife and I.

Thanks Stephen, and the team at Intouch Accounting!

"Terrible service"

Terrible service. I have been a customer with Intouch for three years and over this time the performance of the company has deteriorated to the point that all my emails are ignored and I have to phone repeatedly just to be given excuses as to why nothing is done.

"Danielle- if I could give 10 stars I would!"

I've had a wonderful experience with Danielle- she has been incredibly friendly, patient, and helpful. We had a few set backs with my onboarding journey due to reasons out of both of our control and she was always agitating to make sure we got back on track swiftly. As someone just finding my feet with my limited company and finances I cannot overstate how good it has been to know Danielle is always on hand to guide me through the process.