"Avoid at all costs"

Avoid at all costs! This firm has been an absolute disgrace as accountants. If I could rate them zero stars, I would. It is almost impossible to get a timely response from them, and they have caused ongoing delays in preparing my self-assessment tax returns (SATR) and company accounts, putting me at risk of missing statutory deadlines.

I have been with Intouch as a contractor for 10 years, and the service has become abysmal, deteriorating significantly since the takeover by Brookson, followed by the forced car crash of migration to their new "better" portal with no consultation. Total lack of professionalism and efficiency

"Onbourding with intouch"

Gill and the rest of the team have been extremely patient, navigating me through using intouch, the different aspects of it etc to support me, and in turn my family (being sole provider).
Huge weight off my shoulders from day 1, knowing if i have any questions i can ask anytime.

"Fantastic onboarding support"

I am very new to accounting as a Limited Company so there were many new concepts to get my head around. Intouch have worked really hard to make the onboarding experience as painless as possible.
I had the pleasure of being looked after by Gill who has been absolutely brilliant in explaining things to me as well as being incredibly patient.....
I would highlight recommend Intouch and especially Gill.

"The most appalling company."

The most appalling company.

Absolutely terrible, get everything wrong (like VAT), don't submit returns on time (or remember to do them without prompting) so you get penalties from HMRC, and are absolutely impossible to get hold of. Wouldn't wish them on anyone. Definitely avoid. Will be making formal complaints.

"Keith has been really lean in and good…"

Keith has been really lean in and good to work with - the experience over the last six months has been pretty awful to be honest - but Keith has renewed my faith in your organisation. So thank you Keith 👏👏

"Donna was lovely"

Donna was lovely - very friendly and helpful

"Prepare to be ghosted"

I had been with Intouch for over 10 years up until leaving them 6 months ago due to the staggering decline in service over the preceding 6 months combined with a gradual increase in the price for managing what was a very simple account.
In the early days I could contact my personal accountant and receive a response the same day or the next - at the end it was more like 10 days or longer before anyone responded.

The real trigger though was the shambolic move to Brooksons and their new and incomprehensible portal. I was without any company account details for the following 3 months or more - unable to see any past or present payroll, dividends, VAT returns, Corporation Tax due etc.
I had no way of managing my account without sending emails, which took an age for an often partial response and which was never from my actual named accountant. All for £154/month. So I left.

Since leaving they have been obstructive and slow to assist with my move to a new accountants and have STILL not closed and filed my company accounts for 2023 for which they were paid handsomely.

It's honestly now like dealing with a company that has stopped trading - emails unanswered and phone calls diverted to dead extensions.
We're likely to get another fine from HMRC to go with the one from the late (and incorrect) filing of the last quarterly VAT they were responsible for.

It seems like if you knew them when they were good, you realise how bad they are now. So thanks Intouch, it was great for a while, but now you are a shell.

"Excellent customer service and support"

I would like to recommend Intouch Accounting- I do not usually complete reviews but the support I have received from Stephen Dando has been excellent and I feel should be formally recognised.
Stephen always replies to my emails in a timely manner and has arranged remote meetings where screens can be shared to assist using the electronic platforms.
Stephen is always professional, happy to help and so patient.
Thank you for taking the stress out of completing the accounts.
Mrs S. Pindor. Nottingham.

"Very happy with my dedicated…"

I am very happy with my dedicated accountant Stephen Dando. I've always received a timely response for any issues and I know that things are taken care of - whether they be ad-hoc requests or regular accountancy work. That said, I am not a fan of the new bookkeeping system which, in user experience terms, is a hot mess. UX design doesn't cost the world and would make a big difference.

"Stephen Dando is my personal accountant…"

Stephen Dando is my personal accountant and he is always very helpful. He listens to you patiently and provides you the best solution available. Thank you Stephen.