"New customers avoid this company"

New customers avoid this company - they are failing a lot of their existing customers with a lack of service right now. I have submitted a formal complaint to both Intouch Accounting and Brookson - I urgently need my year end accounts done and have been chasing for months. Please get in contact, company is Ryewood Consulting Ltd.

"Significant Degradation in Service "

I have been a long standing customer of this company and found the service received from their customer service team and my various personal accountants to be of the highest standard i.e. ranging between 4 to 5 star. This has definitely not been my experience since they were bought out by Brookson and post the integration and migration of systems. I do understand that company integrations and migrations come with challenges, but you plan for this and ensure the standard of service is retained. Lack of email response / changing personal accountant/ conflicting advice / information / no commitment to call back when they were given - all of this has led to lack of confidence in this company. Hopefully management are reading these reviews and comments and are worried enough to take action. Otherwise there is plenty of choice in the accountancy world for existing clients to feel and secure a much better level of service. As per other reviews I would give a minus star if this was available. Such as shame this company service has declined so much.

"Brookson Migration Shocking. Slow responses. Errors everywhere. "

My previous intouch accountant did not answer my queries quickly or efficiently. At times I thought it was a passive aggressive game that I was losing. My last VAT return was filled in by Wendy Pilkington. She stepped in to resolve an issue. Super fast, friendly, efficient and all round brilliant. There is however a lot of catching up to do by my latest accountant.

The Migration to the new Brookson system has been staggeringly awful. It is really really bad! The balances are incorrect. To correct issues the team have raised invoices in the current period to offset received payments - when the invoice was raised in the last quarter and VAT paid. So double invoices, double VAT etc. Overdue accounts prep with no sign of delivery. NI - still not up to date - some payroll error. The list goes on and on and on.

I have awarded 2 stars. If Wendy or more Wendy clones was looking after my account I am sure it would be 5 stars. But at the moment, it's slow responses - really slow. Shocking. So when I see all the glowing reviews on the website but notice the 2.7 overall score, I thought someone was taking the p*** and had to write a review. At the moment I am utterly shocked at the issues being caused by Intouch.

"Very responsive and dealt with my query…"

Very responsive and dealt with my query brilliantly.

"Great Service "

I was referred to Morgan Stokes today to discuss my corporation tax and end-of-year accounting. Morgan guided me through the complexities of tax calculations with impressive clarity and precision. During our review, she identified some discrepancies, which she quickly took the initiative to investigate. Remarkably, she returned with detailed answers within the hour.

After several months of poor communication from Intouch , it was refreshing to be find someone who was able to address my questions in a competent and professional manner .I can confidently say Morgan has been the most helpful in explainingg how tax works in a clear and straightforward way. Her friendly and engaging approach was truly refreshing, and her ability to deliver on her promises so quickly was invaluable. Thank you, Morgan!

"The worst imaginable experience"

The worst imaginable experience. I’ve been robbed and lied to by these people whilst
They single handedly put my business and life at great risk

"Fantastic advice and explanation of new…"

Fantastic advice and explanation of new portal system. Thank you Donna

"Wendy the star of Intouch"

Since the system changed (few months ago), we encountered a lot of issues with intouch and no answers to our questions. After countless amount of call, we are finally put through Wendy Pilkington who helped us with every single issues we had. She is very professional and is clearly passionated by her work. I had to write a review because she is the reason why we have not cancelled our contract with Intouch. Wendy you are a star and should be rewarded as such.

"Terrible company"

Terrible company. Paid £1200 Got one tax return out of the. They attempted this years return after months of me chasing them, and they've come up figures that are nowhere near what they should be.

They said that's the figures on free agent. But if my expenses differ by £30,000 from one year to the next but no real change in turnover surely they'd realise that might be a red flag!

Waste of time and money!!!

"Financial suicide!"

Financial suicide!

Avoid at all costs! Do not return calls/emails.
Not spoken to an "accountant' in over 1 year, Just multiple random account managers. (They are not accountants ask for their ACCA numbers). The accounts shown to me were incorrect, Journal entrys on my Xero were not for my company. Refused to correct. Accounts still not filed deadline September 2024. Resulting in Fines. Turns out the 2 years accounts before this were also incorrect.

My actual accountant left, I located her on LinkedIn, she has removed all evidence on her profile of ever working for Intouch accountants.

*Please avoid this company for your mental and financial Health!

*Please avoid the staff members should they apply for a job at your company.

*Financial negligence - failed to perform their job to the standard expected of them, resulting in harm to me and my business and all the former clients who have left reviews here.