"Awful"

I was with Intouch for 5+ years, had really good service from them for about 4 of those, then over the last year, it all went horribly wrong. They switched to some new software, the changeover causing chaos beyond description, my personal accountant became harder to get hold of and then quit unexpectedly, I believe along with many others, leaving me without a personal accountant. From there it increasingly became impossible to contact anyone at all via phone or email. Phone calls always left with a "we'll get back to you" and no-one ever did, and emails simply ignored. I eventually had enough and switched to new accountants, but my year end accounts were still due to be completed by Intouch.
Well the deadline for year end accounts has come and gone, and despite me chasing them consistently for months and assurances from them that they would be completed in time, they were NOT completed and I was forced to file myself to avoid penalties.
I can't overstate the amount of stress and bother this company has caused me over the last year. Truly despicable way to treat clients who are relying on you to deliver on legally obligated accounting requirements.
Avoid like the plague.

"Ask for Stephen - he is so helpful!"

Stephen is our leading accountant, and we have worked with him at Intouch for some time now. He is always helpful and tries his hardest to look at other routes to help save money and help make the best financial decisions. He is always friendly and helpful, which, when we do ring, we really appreciate it. He always gets our queries sorted. We highly recommend Stephen to anyone at Intouch.

"Gillian is incredibly friendly and very…"

Gillian is incredibly friendly and very patient. I am a complete numpty when it comes to accounting, and she spent all the time we needed to get our heads around things. Thank you Gillian.

"Thanks Stephen for having my back"

I've been with Intouch for last 12 years and they have always went above and beyond to ensure I'm compliant and get the right support everytime time I need.
I'd like to extend my special thanks to Stephen Dando for accommodating my (always) last minute requests and ensure we meet our deadlines with a smile. He even goes out of his way to sort some of the fines I received with hmrc. He is a star. Thanks

"Very professional and helpful and went…"

Very professional and helpful and went out of her way to make sure my questions / requests were handled quickly. Excellent service!

"Avoid"

Avoid. They do not meet deadlines. They are terrible communicators. Plenty of reviews here with the same or similar feedback. Avoid, avoid, avoid.

"Stephen Dando feedback "

Stephen Dando always replies promptly to my questions / request for assistance, whether by email or phone and provides detailed and concise information and guidance. I'm particularly grateful for the advice and support he has provided with my current self assessment.

"Excellent customer service"

Lorna listened patiently to the issues raised and provided the information required in a diligent manner.

"Intouch's Incompetence Will Cost Me Penalties – A Frustrating Experience"

The year-end accounts are due in just a couple of days, and I still don’t have a proper draft to approve. At this rate, I’ll likely miss the deadline and incur penalties because Intouch has been unable to provide a correct draft for weeks.

The main issue stems from their inability to properly handle currency conversions, as I receive payments in euros. They’ve made repeated errors throughout the year, forcing me to closely monitor my accounts. Their financial tracking is so opaque that this has been an ongoing challenge. I had hoped they had finally resolved their handling of euros, only to receive the first YE draft—just two weeks ago—incorrectly counting my euro income as pounds, inflating my revenue by around 20%.

Since then, getting things corrected has been an uphill battle. Given my experience, I can only advise anyone to steer clear of this company.

"Excellent customer service"

My tax affairs have become more complicated recently, with a long spell working self employed between the EU and the UK, capped off with a return to a PAYE role. On the UK side Gill Donnelly from Intouch was fantastic in guiding me through the process, coming up with a solution that kept my future options for self employment open. Gill is friendly, cheerful and extremely knowledgeable. Highly recommended.