"Linh Chi Excellent Customer Service and after sale process."

Excellent Customer Service and after sale process.
Student Flight and Linh Chi from Parramatta Branch (NSW) has been fantastic.

We had a group Booking for two families ( 10 People) to go on the 6/4/2020 to Japan and South Korea.

We booked from the previous year with all Flights, JR pass paid and confirmed.

As everyone may know it has been Chaotic and unpredictable time for 2020.

We weren't sure if we could go as the Flight date got closer, and the uncertainty of the virus and its effect on the travel.

Linh would constantly update us on the situation and provide details of what she and Student flight can help with.

With the Travel Ban and Quarantine we were unable to Travel, and had to cancel the flights and JR pass.

She would Liaise with the Airline and JR pass retailer on our behalf and got our refunds processed.

We will definitely re-book with Student flight and Linh when things settle down.

"The chat on the website was great"

The chat on the website was great! We were assisted instantly :) and sorted it out for us. We also rang them up and they were super friendly as well as helpful. Would absolutely book with universal again.

"Nick from Universal Traveller"

Nick from Universal Traveller did my booking with ease, everything was so easy and explained. Absolutely amazing experience, I cannot recommend high enough!

"Cannot recommend enough"

Taylor Mercer was my travel consultant from the Westfield Whitford City branch, and I cannot thank her enough for what she did for me and my travel plans.
Despite never meeting her and only emailing, she managed to change so many flights for me when my original plans fell through and did it at the lowest possible flight. She honestly saved my trip more than once. Thank you, Taylor, I can't wait to use your services again.

Elouise

"Avoid at all costs!!!"

Never, ever, ever book through here. I should have done my research on these guys first. If you have any wits about you, you'll avoid it.
Not only was I double charged for pretty much everything, not given a fare option on flights, information not processed properly, almost left completely stranded at the airport when they failed to do bookings properly for rental car, etc., the customer service when dealing with complaints is utterly disgusting.
When I told customer relations that I would wait in store until the manager handling the case spoke to me, I was told I would have security remove me for "making threats". I was told I cannot contact said manager at all, they refused to give me any contact details whatsoever, refused to transfer me to him and told there is absolutely not another person I can speak to other than the idiot who said sitting in the store and waiting was a threat. I hadn't raised my voice, yelled, sworn, simply said I'd wait in store for the manager to speak to me, as I was told he was just "unavailable at that moment". I was told there was "no proof" I had been overcharged, despite having receipts. I was told the manager would not be able to speak to me at all during the process of the investigation, only when there was a conclusion. When I challenged this and said I would like to update my complaint to include the poor customer service provided by the team, I was told again to simply wait and I still would not be able to talk to him whatsoever.

Buyer beware. This place is a rip off with no morals, a bad attitude when they're not siphoning money out of you. Positively criminal behaviour.

"Scott has been amazing!"

Scott has been amazing helping me book things from flights to tours anywhere from New Zealand to Europe. Highly recommend him if you struggle finding the best things and deals for your trip!!!

"Student Flights Chadstone"

Well Student Flights, usually I like to be wined and dined before I get f***ed. My friend and I booked our NZ trip with you, and were informed by our travel agent, to our surprise, that we could rent a car. We didn't think we could, as we're both on probationary licenses. However, we were assured that this wouldn't be a problem. I went into the Chadstone store again, to double-check, as I was quite anxious about renting the car. Once again, my worries were sated, after they assured me that we would be able to rent a car. I even contacted them via email, and for the third time, was assured that we could rent the vehicle. We arrived at Queenstown airport at 6am, went to pick up our car after an exhausting flight, and were denied due to our probationary licenses. We had already pre-paid the car, so we were short financially, and our trip was practically ruined, as we had already made multiple bookings at destinations where we would only be able to travel to in a timely manner by car. Extremely disappointed and shocked at the complacency of the staff who obviously did not check, as on the rental car company's page, it clearly says under FAQ's that they do not rent vehicles to those on restricted on probationary licenses. Absolutely appalled and will never be recommending this company again.

"DUDD service from the company after …"

DUDD service from the company after there error and after trying to complain management did not want to know me or even bother replying to ut. I had to ask for a follow up and they basically told me it the complaint was closed. Will not use this company again.

"Alongside the other one star reviews I …"

Alongside the other one star reviews I reiterate the same experience as Nicky. They ignored my request and did not listen to what I asked for. I have ended up on the flight i didn't request, yet they claim that I accepted it. I did not and did not sign an invoice. I did pay for the flights because I assumed we were actually communicating about my request.

Very bad service with no accountability - instead they say they can offer what I had originally requested but I'll have to pay more including cancellation fees for the original flight that was their mistake and for which I didn't sign any legal agreement.

The people who work there answer every question as if from a script - they did not listen at all to what I was asking for. Then as if to add insult to injury continuously sent annoying texts and phone calls badgering me to pay which I did to stop the calls.

Please do not go through them ever as they have no moral compass or awareness of good service.

"Great Experience!"

Great experience with these guys. I'm a uni student on a tight budget. I was less than a month away from my ideal departure date for a trip to the USA during their peak season. I looked down and out with prices on other websites rising by the second. Student Flights saved me by finding me some flights that were exactly within my timeline and under budget as well! Just returned from my trip and everything went perfectly smooth and according to plan. Would recommend to any young person or university student wanting to travel anywhere in the world. Make use of it while you can, it's great service! Will be doing this again for sure. I can't thank them enough!