"Agent was disorganized"

I was left with out tour vouchers and student cards.
I was told when I picked up my documents from the branch that everything was ready to go. Wasn't until I was over seas that I discovered that this was not the case (yes I should of triple checked but it's besides the point) I called my agent twice. Both time left a message which wasn't answered. Then I waited on hold for 45 mins to contact the 24 hour line for help. It wasn't until they contacted my agent that all the documents excluding the student cards where sent to me via email.
Not having my student card meant that I lost the opportunity for discounted entry, train tickets etc
It's very disappointing and extremely frustrating that a travel agent could be so unreliable with provided the travel documents after spending thousands of dollars in this store.

Over all a very underwhelming experience.

"Dane provides impeccable service"

Dane at Student Flights on the Sunshine Coast provided exceptional service in arranging my next overseas trip. His experience allowed me to make informed decisions and his understanding of my travel preferences saved me time and money. Nothing was too much trouble. Highly recommend Dane and Student Flights.

"Student Flights is also there for Oldies!!"

Nathan Venn at Student Flights Collingwoood is a legend and a terrific travel agent and relationship manager...he has been with our family through great tragedy and happier times as well. A master juggler and raconteur with a healthy sense of humour who knows how to get on with the business at hand. Nothing is ever a problem for Nathan and the team at Student Flights in Smith Street Collingwood...if Trustpilot gave out 6 stars then surely we would have rated accordingly. Nathan is there "In the Moment" to ensure your travel needs are not only met but exceeded beyond all expectations. His after sales service is equally strong and we have no doubt that we will use Nathan Venn again for our next overseas trip...Good Job Nathan and Thanks for Everything (Kind Regards Archie & Cathy)

"Eliza did an good, easy to deal with, booking again with them."

As Above. I think she enjoyed the Chocolates and Wine !!!!!!!!!!!!!!!!!!!

"Great recommendations"

Helpful and knowledgable staff

"Excellent service!"

I have used student flights for holidays and trips for the past 8 years. The staff are friendly, helpful and I always get a great deal. Highly recommended

"Purchase cosmos tour with fights to Europe"

No proper advice was given to me when I purchased the package. I had to pay much more when in the tour which were all hidden costs.

I called when in London to complain and gave issues fixed but no one called me back. Worst service

"excellent!"

Great value and many options of great holiday package. The staff is very helpful and friendly.

"Very helpful"

Jessica has helped me to book flights all over the world. She is always very efficient and helpful and comes up with good options for me. I have been using her services for several years now and will continue to do so.

"Making the impossible happen"

Isabella and the team at Indooroopilly Student Flights were great at helping me achieve my very spontaneous and rather complicated trip; looking after my visa with very tight deadlines and getting great flights for me. Everything was wonderful and went really smoothly and I had a blast!