"Top quality and service"

"It has been a pleasure purchasing several boots and shoes from Carmina. The support has always been quick and clear. Very satisfied!"

"Amazing customer service"

I ordered two pairs of shoes, one of which required customisations and urgent delivery for my pre-wedding photoshoot, the other one needed more time to be manufactured.

Carmina's customer service/delivery team provided great flexilibility in promptly working on and first delivering the urgent pair, with the other pair delivered at a later date - all without any extra costs.

Special shoutout to Brenda who gave periodic updates to me throughout the process to provide me with assurance that the shoes would arrive on time for my shoot. It was thoughtful and much appreciated.

"Customer service is fantastic and so are the Boots"

Customer service is fantastic! Brenda was very informative and especially helpful in choosing the right size for me. I chose the Balmoral Boots in Tan Grain, and I am delighted. The leather is supple; the fit is spot on like a glove; and the color is an eye-catcher in dazzle and beauty. These boots are also such a pleasure to wear and walk in because of their comfort. I love them!

"Carmina an amazing experience and my new go to shoemaker"

Amazing customer service and attention to detail. A company that truly cares for its clientele. I am actually switching from some very top brands I used to buy to Carmina for their amazing customer service which is usually lacking these days. The quality of their shoes I find to be superior to shoes from their more expensive competitors. A big thank you especially to Marie and Ariadna.

"Simply a top-notch shoemaker company…"

I've rather recently sold off 4 pair of handmade men shoes, but still owe and use 2 pair of EG, 3 pair of C & J and 3 pair of Carmina.

The last pair purchased was actually a pair of Carmina loafers in dark brown suede. This time I used Carmina’s custom online service which gives you the possibility to configure the shoe after your own preferences to a negligible extra charge.

I choose to put on Rendenbach (JR) soles and go for tassels and EE-width which goes extra well on my feet.

The result was pretty much awesome in this price segment, both in terms of quality, fit and not least the appearance. Personally I can't see any reason what so ever not to go for Carmina when it comes to purchase of a pair of pure classic, tassel loafers in suede. And for sure, you will quickly find out Carmina offers numerous of other shoe models to choose between.

I've made all my previous orders on the Carmina official website and I have only very good experiences to share from doing this. Firstly, we are talking about great products & craftsmanship, but furthermore, any inquiry is replied upon in a very prompt & swiftly manor, delivery is fast and easy to track, and at least for me it’s obvious the Carmina staff (not least Brenda to mention anyone in particular..) are keen on and besides very able to make sure you get fully satisfied with your purchase.

"Fabuleux"

Chaussures d'excellente qualité, évidemment, suite à des erreurs de ma part, le service client a été au top car j'ai dû effectuer 2 échanges. Le service client est vraiment formidable et le suivi parfait. Je ne ne peux que recommander.

"Great customer service and awesome shoes"

My order got more than a month of delay because the leather I selected wasn't in stock, and noone notified me.

To make up for that, they upgraded my order to 'custom' so I got the chance to fully customize my shoe, including using leathers that aren't even proposed on the website!! (at least at the time of writing). I could even ask for custom width to the Inca last that is not normally offered in wide, and they accepted, knowing that this would require last modification.

On top of that, they also offered me a complete shoe care kit for compensation of the great delay my order took.

I received the pair yesterday and have to say the shoes were worth the wait, the length is great, the width and instep is slightly (barely) on the tight side but the leather will surely give after a few wear, so the size would be spot on. Construction quality is great. I have another pair of Goodyear welted shoe (Allen Edmonds) and I can say Carmina is better constructed with more attention to details. Only the left shoe sole had some minor stitch alignment issues but luckily noone would get to see that.

Now I am so happy to have a very rare (if not unique) pair of oxford. Thank you Carmina!

"No recommendation for Carmina shoes"

Ordered out of curiosity a pair of cap toe oxfords on April 3rd. Received the shoes on May 28th.

I‘m into well made shoes for at least 20 years, but haven’t had such a bad experience with a renowned company before. Bad fitting, bad quality an an after sales sales service I wish nobody to go trough. Promises not held, long communication delays and overall not solution oriented.
I heard about bad service before, but didn’t want to believe it, or thought at the least the shoes may be good, but how wrong have I been.
Save you some time, money and energy and look elsewhere. This is a company that needs to learn the hard way on product improvement and how to deal with customers.

"From UK looking for a pair of patent…"

From UK looking for a pair of patent shoes.
I very muched liked a pair from Crockett and Jones but could not justify the asking price but was still tempted until I came across Carmina shoes by accident and saw a very similar style to C&J for much less and after further research found that both were of quality goodyear welted construction, calf leather, leather sole however the what finally made my final decision to go with the Carmina was that their finish had a closed stitching on sole (C&J open stitch), the price and customer service by Brenda from Carmina who always replied back.
When the shoes arrived I was blown away by the style, size was perfect, fit a little tight being new will need to be worn a frew time to loosen.
Thank you Brenda and Carmina

"So if you are into shoes you will find…"

So if you are into shoes you will find no better. So I ordered some shoes and there was a slight delay so carmina gave .e a free gift (item related to shoes). It wasn't necessary but they did it anyway. Furthermore, carmina was only a few weeks late and I'm like I ordered from other shoe makers that I ordered 8 months ago. (The other shoemakers say nothing) So on top of making a perfect shoe their customer service was top notch. Thank you