"I am shoes lover and have already…"

I am shoes lover and have already bought 16 pairs of shoes from Carmina (mostly in shell cordovan) . Besides the high quality shoes they produce, Carmina has an exceptional customer service, Ioana (in the past) and Brenda have always been very accommodating. Brenda always provides best advices and does everything she can to make customer happy. I appreciate her professionalism and dedication to picky customers like me.

"Carmina's after sale support is…"

Carmina's after sale support is absolutely wonderful. If there is any issue with the item, they will work out a solution with you and then proactively provide you with updates throughout the process. Marie at Carmina is, in particular, a joy to deal with. Highly recommend Carmina to anyone considering buying leather shoes online.

"Always Wonderful Experiences!"

I'm an Australian customer who has made three orders with Carmina in total. Always really reliable regarding postage (incredibly quick!) and communication. The products are beautiful and of excellent quality. They recently accommodated a request I had regarding a customer order, just wonderful customer service all around.

"Love Carmina Shoes!"

After viewing numerous videos about Carmina shoes, I decided to try the brand. The ability to customize models was a major factor in my decision. Since they offer so many different lasts, though, I thought it best to purchase a standard model first to evaluate the fit. I ordered a wholecut in Museum Black along with a matching belt. The quality and fit were superb. Those concerns allayed, I have since ordered two customized pairs that have exceeded expectations. Customer service has also been excellent. Most recently, I asked if there was any chance my custom order could be completed and delivered before an upcoming trip. I was kindly informed that since my ordered involved exotic skins (crocodile), the CITES paperwork and customs regulations of importing into the US would likely delay the order significantly. Imagine my surprise when they expedited the order anyway, and I received them in plenty of time before my trip! In addition, the shoes are beautifully constructed and extremely comfortable. I look forward to many more custom pairs!

"Carmina has the best shoe artisans in the world! "

I'm a customer from Australia, I'm extremely happy with my recent purchases with Carmina. It's the first time I invested money on handcrafted shoes and I must say what a wise choice! The design and the leather Carmina used are amazing!! I feel so so happy when I'm wearing Carmina shoes, can't help dancing! and I received so many compliments! This brand is a treasure. Carmina has different types of shoe lasts, giving customers lots of choices. I bought two pairs of boots and one pair of Oxford, I will buy more before end of the year!
Also for new customers, Carmina uses DHL for express post, it's easy to track, I enjoyed tracking my parcel as if I were travelling in the Europe : ) : )
P.S and the most important, Carmina has the best customer service I ever know, Brenda kindly emailed me the detailed measurements of shoe lasts, all my three pairs of shoes are perfect in sizing!

"My first purchase of Carmina footwear"

My first purchase of Carmina footwear, after months of viewing their shoes/boots, accessories and website information. Took advantage of the free belt with footwear. Brenda was extremely helpful in ensuring the shoe and belt sizing was correct. Purchased the Rain Chelsea boots a suede belt and an exceptional long bullhorn shoehorn. Goods arrived v quickly and the presentation matched the quality of the boots and belt. Will buy from Carmina again without hesitation.

"Excellent customer service!"

Was contemplating on purchasing a pair of chelsea boots from Carmina. Had a few concerns as this was my first pair from them and was unsure of the various last sizes.

I contacted customer service and had the pleasure of being assisted by Brenda who was very patient in providing the necessary information I needed which eventually led to a purchase. 3 days later the shoes arrived in Singapore and were a perfect fit!

Thank you again to Brenda for the quick, efficient and friendly service. 10/10

"Awful Customer Service, Blames the Customer for Faulty Items"

Ordered a brand new pair of shoes for 525.00. Wore them gently a handful of times going to and from a store. No rough wear whatsoever. I go to put on one of the boots and I heard a snap sound, the elastic now looks wavy. I've had this happen with chelsea boots after years, not a month. I went to take photos of the shoe to send to Carmina and while I was taking photos, I noticed that the front of the sole is also coming off of the boot. This is not normal clearly and I let them know that. They, however, continue to insist I must have done something to cause this myself and the best they can do is offer me to send the faulty boot to a warehouse for repair. No offer to replace or refund whatsoever and no acknowledgement they sold me a poor quality faulty pair of shoes for full price. It is a shame as I really liked the way they looked and would have been a return customer. I expected a lot better customer service considering the price. I can't figure out why they wouldn't stand by their quality standards, especially if it meant they would gain even more customers due to the word spreading about their great customer service. I wish I had researched the brand better because now I'm seeing that I am not the only one who has had a similar issue.

Edited after reading reply: You can restore my confidence now by helping reach a solution so I am not out 525.00. I didn't want the repair option because this shouldn't have happened after a few wears, period.

" Excellent customer service "

I had severel question about the right shoe, best fitting last and perhaps how to exchange the shoe.
Carminas service was at all time excellent, especially Brenda!

I have placed my order and looking forward to receive my shoes

"The quality of the shoes is…excellent "

The quality of the shoes is outstanding. They just look fabulous! Perfect value for money. Fast delivery and very helpful support too. Can very recommend Carmina. Happy that this kind of craftsmanship still exists!