"Carmina Shoemakers Erfahrung "

Ich hatte große Hoffnungen nachdem ich auf die Marke gestoßen bin aber nach nicht mal einem halben Jahr tragen der Schuhe ziehe ich eine sehr schlechte Bilanz.

Das Leder erscheint minderwertig, der Schuh fällt mindestens eine Größe kleiner aus als bei anderen Herstellern und die Rücknahme ist auch de facto nicht gegeben. Sobald man die Schuhe einmal anprobiert hat werden diese nicht mehr zurück genommen.

Ich kann jedem nur ausdrücklich von dieser Marke ABRATEN!

"Scammed EUR 600"

Checked the size guide on their website, and since I was skeptical, I decided to size up. Turns out it was still too small. I also ordered a belt which was too small as well.
There were very little details about how to return the item, but I contacted the customer support and got some instructions via email.
4 months after returning the shoes, I still haven't gotten the new size. I then started asking for a refund, but CS completely ghosted me. I got a hold of another CS who then ghosted me as well. No reply for the past two months.
Avoid at all costs!!

"Very helpful customer service"

The customer service at Carmina has been very helpful and accommodating. My feet have weird sizing and it is thus difficult to find shoes that fit well. The Carmina staff were very helpful in assisting me with figuring out what sizes fit best. Would definitely shop with them again.

"10051 Oxford"

5th pair from Carmina but first time I order online. The oxfords are very nice and very well built (as usual). I have never been disappointed by Carmina and have been a customer for many many years.
As usual, I get metal toe caps installed. The problem this time, is that after the first wear, the toe cap on the left shoe dug into the sole (about 3 mm) for no obvious reason. One screw is now protruding a little out and is not sitting flush with the metal caps anymore. It cannot be pushed in unfortunately. This is the first time something like this happens ( 13 pairs of shoes I own have had metal toe for several years)

"Best customer service"

Marie and the team are fantastic: I bought a number of items in the first purchase but then before they were dispatched I found something else interesting and added to the order. People like me who are not familiar with online shopping and oh making payments via this link and that link are usually caught by foreign instructions. I made it known to Marie and to my surprise, she gave me prompt and helpful advice and assistance. She also kept tracking my order and made sure that I have everything in order. The customer service is second to no one. Of course, I enjoy all my Carmina Shoes (I have got 5 pairs and will buy more in the future). They are of superb quality and aesthetically gorgeous.

"Cannot fault Marie and the customer service team"

My husband loves Carmina shoes so after buying some for him in their Black Friday sale for Xmas, they unfortunately arrived damaged. However, after contacting customer support and sending photos, Marie and the team have gone above and beyond to sort me a replacement pair, which I received this morning, well in time for Xmas. The replacement shoes are just stunning so after what started as a feeling of disappointment, they easily turned around to make me one very happy customer!

"Custom 80512"

I received the custom 80512 pair this afternoon and it is absolutely beautiful!! Thank you and your team of craftsmen and craftswomen who poured their collective, exceptional talent to ensuring this pair was constructed perfectly. I really can't thank you enough! The box was in excellent condition. I wish you and the Carmina Team a safe and prosperous holiday season. I am now hooked!! Cheers!

"Carmina delivers"

I have been a regular customer of Carmina for 3 1/2 years. The purchasing experience, quality, and customer service are excellent. Their products arrive quickly in beautiful, sturdy packaging. Whenever I have a question, their customer support has always been quick to respond with answers and solutions. There is real value in their custom program, where they will send photos of leather options, and make very helpful suggestions regarding selections and modifications with the help of their design and manufacturing team. Even minor adjustments to lasts can be requested to help with fit. Once I had a concern regarding a possible defect in the leather of a pair of boots I had received 6 months before, and after sending pictures, and an email exchange, Carmina arranged for return shipping and remade the pair. It means a lot to know they will support their customers even after a purchase.

"Exceptional customer service!"

I've purchased 9 pairs of shoes (and some belts) over a few years through Carmina, from ready made, to custom, and a few Cordovan models. The quality is always exceptional, and the customer service even more so! I've had some issues with a couple of my orders (one even involving a remake), however, every time there has been a genuine issue, I feel safe knowing that it will be rectified. The quality control is generally very good, but the customer service is even better! That's why I keep coming back.

"Decided to purchase from Carmina…"

Decided to purchase from Carmina Shoemaker after seeing many great reviews about this company. Since it was an online purchase, we wanted to make sure that sizing is correct. Contacted Carmina many times with our multiple questions and each time, they were prompt in replying and answered our inquiries precisely. Our orders arrived within a week and both the boots and shoes fit perfectly and were of excellent quality. We have decided that whenever we look for shoes in the future, Carmina will be the first shoe company we shall consider.