"TB is super easy to use"

TB is super easy to use, reports are great and very useful

"We needed help setting up a loyalty…"

We needed help setting up a loyalty program, your staff responded quickly

"Love this program"

Love this program! Very intuitive. The staff are extremely knowledgeable and helpful when you call in for assistance.

Only a couple of minor annoyances which I'm sure can be solved by calling for help.

"TouchBistro is Easy to learn and teach"

TouchBistro is intuitive, easy to train and a fantastic POS for our diner / restaurant.

"Always great and super quick service"

I’ve never had any problems getting any issue I have taken care of and fast. It’s really great service. I have no complaints at all.

"Great System"

We’ve been using TouchBistro for over a year now and it has helped so much. Our old system was OLD, not cloud based, unable to check out old close outs etc. withh the TouchBistro we’ve been able to review old close outs, make swift modifications, and the system is always being updated which is great. There are some things that we’d like adjusted but the main thing would probably to see and edits account tabs through the cloud(admin) and maybe make a refund or partial refund on the actual pos.
Customer service is always impeccable!
Shoutout to our salsa rep and account manager!

"Touchbistro is tanking."

Touchbistro is tanking. I own a cafe so it is a walk up, order, and done sort of thing. Wishing it was more user friendly and had a more speedy process to ring in orders. Ex. we have 3 different sizes for both hot and cold drinks, so we need 6 different menu categories for the SAME DRINKS. It's a hell of a lot of work inputting every menu item 6+ times plus it makes it extremely difficult and complicated for a cashier to navigate quickly when taking orders at full speed. The system is also SO buggy and slow, so usually the user is waiting for the system to catch up to them to ring in items.

I have a theory that maybe Touchbistro is being sold or bankrupt because it is tanking severely. Everything worked great the first 6 months of having it but now the POS crashes constantly, it will shut off mid-payment, the in-app photos are always blank, it's slow, and it never communicates correctly with our terminal resulting in customers being double charged or not even charged at all! Its a lose-lose. I always keep up with the updates and it seems as though with each update, there is a new problem.

They also have an app so you can review reports remotely but it is completely useless. Either it is just a blank white screen or it says I made $20 that day with 12 people waiting in line. You also cannot edit the menu remotely so I can only make adjustments to the POS or menu items after close.

Another problem we have is cashiers accidentally pressing "cash" instead of "card" and the til pops open and processes the order. The only way to correct this is to make a return. If you have a return, your numbers are WHACK at the end of the night- This makes for an accounting nightmare.

I am so over Touchbistro and their fake good reviews. There is no way the industry's standards are this low for a POS. I have never encountered such a glitchy system as this, and with every update it gets worse. When a POS / product ends up making you lose money over bad updates, I can't justify staying with them.
I can't wait to move on from these guys and get into something more usable.

"I’ve used Touch Bistro for years and…"

I’ve used Touch Bistro for years and they are great about communication and have a great help line. However, they removed a very useful feature and haven’t brought it back despite my two conversations with the help desk. Gift card receipts no longer show a balance remaining. They used to but they use took it away.

"We love it!"

At Shima, we love TouchBistro. It's been SO easy, helps everyone on the team keep track of what's selling, how much and when. But of course, our favorite feature is online ordering since now our customers are able to order without calling so it really helps both the floor team and the customers. Thank you TouchBistro for a wonderful POS system!

"I Don’t recommend touchbistro POS"

I bough this POS 2 years ago for my restaurant. And I’m still with them only because it needs too much time and efforts to switch to another POS. Probably we will this year because all bad reviews about this POS is true. Terrible customer service, online reports are very limited and almost useless, as an remote owner I am so limited in control because most of reports are available only on iPads but not online. I’m really disappointed with this POS and now seeking for something else.