"Stolen money by Touch bistro"

As I had a touchbistro epos, I did help my friend to set this up for his new business. As they had a problem with sending payment link t pay for the equipment, I uses my private credit card to speed up the process, payment was over the phone with sale rep. This was one off payment. After around 9 months, I found out a hefty charge from touch bistro on that card. When I contacted them, they could not explain what is that. I reminded that I may used this card in the very past to help with setting up a new system.They confirmed, that they had problems with payments with that Ltd company, so they charged my card!! So the money has been stolen of my card without my knowledge. What's more, I have never gave consent to store my card details by them, or authorised any other payment. The CS rep says that as I made a payment in the past, I automatically authorised them to do any payments from my cad!! Sound like a bad joke, but truth.. I have been told that if I want to get my money back, I should recover that myself from third party Ltd, that they had a payment problem with. No notice, no information whatsoever!! No chance for me to remove my details from thier system, as I wasn't even knew they keep it! This is a theft. Had to close my credit card so they can not use it again. Open dispute with card issuer. With current Covid situation, I probably had to wait ages for my money back. Customer service that or you can not reach, even waiting hours on the phone, or just waiting to steal your money! Need to seek legal advice now. If you already deal with them, protect your bank details, as they are cowboys who provide no customer service , and are stealing innocent people money!
Looking for a different Epos provider now, there are many cheaper and better systems on the market, with a good UK customer service, not located in US and within their local time
So you have been warned

"Huge disappointment"

We installed touchbistro in Nov. 2019. As others have noted...from the begining we noticed that after you sign on the dotted line communication changes. Our assigned person kept trying to pass us off to the regular technical support instead of being of assistance as our set up technician. So as others have stated, support is dismal once you sign on. Generally speaking you have to wait a minimum of 20 minutes just to get someone on the phone and then good luck getting a resolution. They also have a "partnership" with Chase so it's the only merchant services company that completely integrates with all ther payment platforms, including online ordering. If, by chance, want to use a different processor to get a better rate, you have 3 other options... Square, Tsys, and Worldpay. They all have a gateway but they will steer you towards Chase because again, "partnership" and it's the only one that completely integrates. We tried to use our local bank and even though they could find a gateway (they use tsys) they made it impossible to be able to use them... stating that if we did use our local bank we'd have to pay double the fees to Tsys since they would be the ones providing the gateway to our local bank. If you don't buy their router, it won't work, at least not for long. And when you have connectivity issues and you will....you will not get any technical support becasue... it's not their router. Buyer beware. We are doing some research now and looking to change. At $325 to be able to have online ordering and gift cards it's just not worth it... we are also finding that their fees are much higher than others.

"obvious choice for a pos"

have used touchbistro for years. perpetual fan and recommend to anyone looking to add a new or upgrade an existing pos. incredibly agile, customizable, user friendly and adaptable. won't be switching anytime soon.

"My pos installation process with Touch…"

My pos installation process with Touch Bistro was mostly positive. We ran into a few communication issues along the way but everything turned out positive. Warren my install consultant was very patient and knowledgeable although it seemed he was overwhelmed with his workload (response time could have been faster.

"Great POS"

Great POS system & the setting up service experience is really good. Online videos are very helpful. Very easy to use and train new staff.

"Great POS and Service system!…"

Had a wonderful experience getting started with TouchBistro. The customer service team went above and beyond to make sure we were up and running in time for our store opening. The system is user friendly and customizable
I would highly recommend it.

"Just one more thing I need..."

This is probably on my end of things but it's been challenging to get TB to upload sales information to Quick Books.

"They have so many issues"

They have so many issues. The POS disconnects a couple of times a day. Credit card bills would just disappear mysteriously. I think it's a half-backed product, they just rolled it out their product without testing it through Just wasted lots of money and time.
Switching to Micros or Clover.

"STAY AWAY FROM THIS "COMPANY""

STAY AWAY
They will say EVERYTHING (by phone of course) to get you in.
After you sign the contract they will not give a sh** to you.
They said I could use my Izettle printer and card machine with their system.
They made us buy a WIFI Amplifier for more than £200 and told us the Izettle printer and card machine will not be compatible.
So.. we will have to invest in all new POS to make it work.
UK
Jack tried to help us installing the system.
Oliver did not solve anything and kept asking to speak JUST BY PHONE. When I said no, that I will just have a conversation by email - proofs, he decided to give away the case.
We are giving the case to our solicitor company to deal with this scam.

"This could be the worst pos I’ve ever…"

This could be the worst pos I’ve ever had. I’ve been in this business over 20 years and never seen such bad service in my life. You’re better off with a cash register and server checkout slips than this crap. In the middle of a rush the orders just disappear and even worst when you checkout a guest after taking a payment their order might disappear not even knowing if you received your credit card payment. Owners run far away from this before you put yourselves in a bad situation