"They provide us good services"

They provide us great services. The only problem is due to COVID, they only provide service over phone and they don’t send a technician to set up the system

"Very easy to use software"

Very easy to use software, helpful contacts when setting up!

"Our touchbistro system seems to be…"

Our touchbistro system seems to be working as promised, but not without issues. For some reason we were told we were required to use a Chase credit card terminal and we were currently using Moneris. We signed up with Chase, only to learn we could have stayed with Moneris. This caused a months delay in setting up, we had to cancel and return the Chase machine, which was very difficult to arrange, and wait for a new Moneris.

"Good product, terrible support. Can't recommend."

We have been a UK customer of Touchbistro for 18 months. The product itself is very good, and I would love to keep using it in my business, but it looks like I'm going to have to switch to a different ipad pos company at the end of our current year's contract. They are highly focused on Canada and the US, and their support function reflects this. We have no account manager to speak to about issues, and the service we receive from their Customer Care is very poor, and we go weeks without hearing anything back. Over 6 months ago they persuaded us to switch to Barclaycard as they have a UK partnership and said they had perfected the integration of the Barclaycard payment terminals. But we (and my customers) have had a very bad experience with the system. It is probably due to the Verifone terminals, which are not Barclaycard's terminals but rather are something Touchbistro have used in the US. We are frequently unable to take card payments, and as we are a cashless business this has been a big problem. Touchbistro don't care. They aren't bothering to try to resolve this now. The contact we were trying to liaise with has now left Touchbistro, and his replacement has not replied to my emails. We are now stuck with a system that isn't working properly, and a supplier that is not delivering what I am paying them for. Such a shame that a great product is being mangled by bad management in the UK.

"I highly suggest TouchBistro"

I highly suggest TouchBistro for anyone that is looking for an easy and simple POS system. The team has been so friendly and helpful during the set up...any questions I had, they would answer them right away and always made sure I understood everything.

"Service was fast,effeciate and straight…"

Service was fast,effeciate and straight forward.

"Beware!!"

Beware!!! Bait and switch customer service company. They act like you will be receiving all this amazing customer service! However, once they get the deal you feel like you’re working with children that don’t comprehend business in a timely manner! I wish I had never gone with this company and can’t wait to switch!!!

"We have wasted hundreds of hours of…"

We have wasted hundreds of hours of company resource on this terrible system. The hardware was delivered months before we needed it (Jan 2020 - we were due to open March 2020) and TB proceeded to charge us despite us reminding them it was their fault. Charged us through lockdown despite the fact we never opened.
The services that were all sold as part of the package such as uploading menu and ingredients didnt happen. On site training didnt happen ("due to covid") so we had to train our team on something we knew nothing about. Call backs take days if they happen at all. Loyalty system is expensive and timely.
Now set up our system still doesnt work properly, the cloud fails to update. Being London based its impossible to get hold of anyone as the team are on Canadian time.
TB are refusing to allow us an "out" of the contract despite choosing to start our contract early and treat a brand new hospitality business apaulingly. I have resorted to contacting board members on Linkedin for some resolution.
My GM and accounts manager have been contacting TB every day to no available.
If they cant offer the service they sold - covid or not - they shouldn't be charging us.
We have lost financial data recently where systems aren't syncing.

Lets hope there is a response to this!!!!

"Great Service!"

Tech reps are very knowledgeable and friendly. Issues were resolved very quickly

"TERRIBLE! DO NOT GET TOUCH BISTRO!! ITS A SCAM!"

Please do yourself a favor and save money by NOT GETTING TOUCH BISTRO! We paid thousands for the hardware because we were promised easy set up and paid MONTHS of services without any help or communication from our rep.

They even threatened us to send us to collection despite us having moved our service from touch bistro to Square and haven’t used a single day of service from touch bistro. We did not get touch bistro set up for months, and the hardware was just sitting in our basement as we waited for responses and calls for help. They were not helpful at all in setting up and did not respond to our numerous emails and calls but were so quick to take our money! It’s a scam!!

We decided to use our hardware from touchbistro to SQUARE instead. Any other POS integration would be better (Square, Clover, etc).