" Great helpful company "

Great deal helpful advise.

"Excellent Value & Service."

Professional and friendly, provided an excellent service. Most helpful, couldn't believe how quickly they responded to emails even out of working hours. The bike was delivered earlier than expected, came paletted and well protected. So easy to secure the handle bar and pedals following the detailed instructions provided. Battery fully charged and worked first time. Can't recommend them highly enough, extremely good value and service for the price.

"This bike shop is a real find"

This bike shop is a real find; great staff, really helpful and knowledgeable, and nothing is a problem. On top of that I got a fantastic deal on an electric bike.

Thank you Matt & Chris for all of your help and I look forward to shopping with you again.

"Excellent customer service and bike"

Excellent customer service from start to finish. After registering on the website with the bike and extras that I hoped to purchase, Surge Bikes came back to me with a series of questions and suggestions that really helped me identify the best package possible for the bike and our needs. The prices were good and we were also pleased to use the Green Initiative through our work to make the purchase. The bike was delivered quickly and the delivery person walked through using the bike and the added extras. It has been an excellent bike and we are so happy with the personalised package we ended up with thanks to the care offered by Surge Bikes.

"Super service at Surge"

Drove from the West Country to try Orbea Gain at Surge, who had arranged demo bikes to confirm sizing. The guys at Surge were happy to give advice, being friendly and helpful. Made a purchase of a Gain which was prepped for me to take away.
Happy to recommend the company.

"Good sale price on a Mondraker Prime X…"

Good sale price on a Mondraker Prime X with the opportunity for a test ride first. On collection the front fork was tuned for my weight. Overall experience was great.

"Decided to pop over to view the bike"

Decided to pop over to view the bike, after making the purchase the bike was promptly pdi checked before I took it away with me. Great price, Great advice 👍

"Orbea Orrun"

First time I have used you guys…..the experience was perfect. Bike came well packaged and team were happy to help with any queries I had. It’s not seen much use yet due to weather but bike feels solid and fast on the short trips we have done, thanks!

"Quality from start to finish."

Quality from start to finish.
Surge Bikes provided an excellent streamlined process from enquiry through to purchase.

Ways to be even better:
Provide Bosch Diagnostic Report [regardless of it being the first].
Better awareness of what bike covers fit certain bikes [with accessories] so as to better advise customers.
Provide ETA when out for delivery [this was the only thing that was less than 5 stars as the delivery was quite late and no communication was provided to notify us of this].

After sales has been very very good - taking calls, offering advice and promptly booking service.

Highly recommend the team at Surge Bikes and looking forward to more great experiences in future.

"Surge Bikes are fantastic"

Surge Bikes are fantastic. Matt made me a great coffee whilst we spoke about bikes and my needs. It's a lovely showroom and a welcoming environment. The whole team are very positive in answering any questions and they'll let you test a bike in their parking area outside. It's a real high end experience and I would highly recommend them. Tom (Oxford)