"Good professional service"

Good professional service
Prompt response to any issues

"We rented a 2 bedroom unit which was…"

We rented a 2 bedroom unit which was presented as a luxury apartment in St. Germain des Pres. The shoddy apartment was a cluttered space filled with the owner’s contents, bric-a-brac, children’s toys and “artful displays” of junk. The kitchen counter was very old Formica with a bad chip. The kitchen window, while it let in light, the plumbing faucet prevented it from being able to open. We were unpacking groceries and placed our Bric’s carry-on on top of the stove which has many dials to turn the burners on. Lo and behold, when the suitcase made contact with the stovetop it automatically went on. Out lovely suitcase was crispy and went in the garbage. Old tablecloths covered the dining room table and large coffee table. Furniture throughout is cracked, chipped and damaged.

We were taken for an expensive ride despite the company’s claim of vetting the units on their site.

We plan on hiring legal counsel to defray the outrageous steal and breach of their contract.

"Charming Home in Excellent Location "

We enjoyed a week's stay. The home is lovely and enjoys an excellent location on a quiet street near Notting Hill Gate. The property is fully furnished as a private home, which adds to its charm. One Fine Stay did a great job with our greeting and settling in.

"location and everything else was great!"

The reservation process and check in were very efficient. The staff was responsive and helpful. We had housekeeping services x2 and it was excellent. The home is conveniently located - 4 minute walk to tube station and lots of grocery stores and restaurants nearby. Walk to Hyde Park and amazing museums.

"They have the best customer service, be aware location maybe next to schools playground"

They have the best customer service. Respond the same day to emails and were extremely helpful to book tours and transportation form the airport. A plus on customer service. The unit was well maintained and was very clean. The only complaint was the unit is across the street from a primary schools playground. 8am to 6pm very loud noises of screaming kids. On the weekends they have soccer camp at the school. They should add a note to the location to make you aware. The unit is Kensington Place IV.

"Beautiful Mews home in Marylebone"

The home was fabulous. It is near the underground and Oxford Street with restaurants, coffee shops, and retail available. The home has lovely, upscale furnishing and at the same time is a very comfortable environment. The staff at OneFineStay are exceptional in their customer service. Thanks so much. We would stay there again!

"The home we stayed in was beautiful"

The home we stayed in was beautiful, comfortable and exactly what we were looking for. It was exceptionally clean and well provisioned for us and the team was extremely responsive in helping us get settled and working through a few minor issues. The location was also perfect for our needs and the neighborhood charming. I am going to use OneFineStay for all of my stays in London going forward and will also try to use them on other European stays.

"OFS was incredible"

OFS was incredible, from coordinating an airport transfer to meeting us at the flat to ensuring that everything during our stay went smoothly. The flat was gorgeous and exactly as described and OFS made everything so easy. I will never use Airbnb again. Thank you!!!

"Awful. Worst experience ever. Did not stay. Left within two hours "

Awful experience. Animal porn "art." Completely different experience than any past experience with this company.

"A wonderful base for a London stay"

This apartment was a wonderful base for exploring London. The rooms were well-proportioned and comfortably furnished. The overall decor was great and gave the apartment a very lived-in feel. There was lots of closet space. Plus, the Onefinestay folks graciously sent over extra hangers to accommodate all the clothes we brought for our long stay. There are many great restaurants within three blocks. The ones we liked best were Honey & Co. Noble Rot, Faros, and La Fromagerie. It was also easy to walk to many of the theaters. The Tube stop was only about a 12-minute walk away. We would definitely stay here again. Thanks to the host for making the great apartment available.