"Excellent stay at a OFS property in…"

Excellent stay at a OFS property in London. Competitively priced with great service, really stood out as best accommodation experience we've had in last few years.

"We have used OfS in London for two…"

We have used OfS in London for two years now and thoroughout this difficult period they have been completely on top of their game, and as we emerge from the pandemic I can see them doing very well. Their cleaners clean immaculately, their support staff are on the door within seconds, and on the phone they are incredibly quick to identify one, and human and civilised to talk to: so refreshing in the age of being on hold and "computer says 'no'". I have read bad experiences on this site but cannot relate to those one bit!

"The Barbados experience with One Fine Stay was excellent"

The experience with One Fine Stay was excellent from the initial booking through to organising the specifics associated with the villa and local trips/restaurant bookings.

"Completely inflexible"

One Fine Stay was completely unreasonable when I had to cancel my booking to London due to Omicron - London at the time had the highest rates of infection, and given that my 2 little kids were not able to be fully vaccinated at the time of the trip, we canceled. I had tried to purchase the Flexible cancellation policy, which they advertise on their website, but when I made the booking, they said that policy wasn't available for any London bookings over the holidays, so I had to buy a Standard policy. I gave them plenty of notice that I wanted to cancel my booking, asking for a refund, even a partial refund, even just a credit, but they refused at every juncture. I cannot believe they wouldn't even provide a partial credit. I will never book with them again.

"Fantastic service level"

Fantastic service level. We met some trouble during our stay, but OneFineStay was on it immediately and help all the way through .

"Sore disapointment"

OfS used to have a reputation for being selective in choosing their properties. My last stay was a sore disappointment in that respect. Location was nice, but equipment was clearly substandard and staff not helpful. The point of paying all this money is to have a homely stay, e.g. be able cook a meal or do our laundry. The kitchen was severely under equipped: e.g. only small pots, no sieve, no colander, no coffee machine, nasty chipped coffee cups, not enough cutlery - everything locked away, as if we would run away with the frying pans!... When we contacted the staff, their answer was that these were not part of their "standard requirements" but we were welcome to buy them ourselves... Being able to cook a bowl of pasta is not "standard requirement"? Seriously? A £10 colander not "standard" for a £500 a night unit?

As for beddings, the tops were nasty synthetic comforters (Ikea style) - we managed to have that changed. The ironing board was a miniature 2ft thing: after we protested, they managed to replace it with the cheapest, wobbliest of device.

This experience left us with the impression of having been taken for a ride by a cheap, stingy organisation having lost all sense of what hospitality means and what their clientele expect. There is clearly no one, at least no one in London, that is responsible for going around these units and make sure that they "work" for travellers looking for a "home"-type stay.

It will be better and cheaper for us to stay in a hotel next time: at least, most bedrooms have a coffee machine nowadays, as well as a decent ironing board and helpful staff.

"Money hungry and dishonest"

We lost a lot of money with this company. We had to cancel our trip in 2020 due to the ongoing health crisis.

Admittedly, we cancelled the booking ourselves as their terms and conditions at the time didn't offer a flexible cancellation option. However, we learned that if we had waited a few more days the entire amount paid would have been refunded as they would have canceled the trip inline with government guidelines.

one fine stay have now backtracked and created a "flexible" booking option just to rub it in our faces, but to this day no refund. Just a "travel voucher" offered.

Will NEVER book with them again and I advise anyone considering booking with this company to seriously look elsewhere to save yourself a lot of headaches.

A quick google search will show you that many others have had the same exact experience. AVOID AT ALL COSTS!

"These people have no heart and profits…"

These people have no heart and profits over all. Its coming back to hunt them soon tho. Karma is coming. I notice so many with the same issues , and our class attorney is looking into this. In particular my case which is due to serious health conditions. But many of you may have claims. This company , after many attempts will just refuse all funds to people and really have no moral compass. Anyone who lists their home and goes along with this should be liable as well. See my brief story below. I will reach out to many of you should this continue to not be resolved. No one deserves this.

My Husband and myself booked , what we thought was refundable stay through a travel company Onefinestay. We booked a trip from San Diego to London England. This all before Covid 19.

Once the breakout started I became nervous because I have a rare genetic disease that affects my lungs and kidneys. I spent months explaining this to these folks and countless hours. Eventually they offered 1/2 our money back, as if that was acceptable. Please let me remind everyone that England and US have boarder and travel bans. They then offered us a credit to use them for other locations upto 12 months, still no full refund. Then they offered a credit upto 18 months , no full refund. Im not sure what situation life finds most people in but a $14,000.00 dream trip being canceled and a company holding our money for 18 months for example is NOT wjhat I signed up for and not what is acceptable.

I am a patient at the NHI. The same one giving the US and much of the world direction and they firmly advised me NOT to travel any time in the near future. Until there is a vaccine and even then to be cautious to see if it works. This company has no ethics, no sympthy and should not be trusted. If they treat someone in my situation like this , how would you feel you would be treated?

Its very unsafe to travel right now in my condition and its so unfortunate that among all of this Ive spent months fighting with this company which has seriously caused me distress. Stay away from this company at all costs, there are plenty others out there.

Siyer

"Onefinestay have no heart"

Onefinestay are our HOSTS for a ten day family trip to London, booked through Airbnb. Our trip was to visit our beloved late son’s three year old daughter and her mother. We live in Vancouver, Canada, a ten hour flight to London. We are aged 77 and 76 years. We asked our Onefinestay HOSTS to cancel our reservation, so we could get our £1,000 deposit back from Airbnb. They REFUSED. If we cancel the booking, we lose our deposit. We asked Onefinestay if we could change our reservation to May/June 2021. They REFUSED. They offered us October 2020. A kind and compassionate company NO. If it were your parents, would they want them to travel in the next few months? And even if they could get into the UK, they might still have to quarantine for two weeks. All Onefinestay have to do as HOSTS for an Airbnb booking is CANCEL us. They REFUSE to do this. I think they have shown their true colours as HOSTS and as a company.

"Deceptive"

Deceptive, Shady and Dishonest
A crisis like the one we have faced allows people and companies to show their true colors. One Fine Stay has kept my money for a rental that we could not use due to Covid 19. despite numerous attempts to reason with them. Cancellation policy is only a ruse as they hide behind technicalities and excuses. Interaction with them has been unpleasant and unhelpful. They have a company culture that is exposed in some of the reviews of their former employees on glassdoor website. Shame on Accor for owning this and join us in boycotting all Accor properties.

IN RESPONSE

The response below is a complete and total lie. I have email correspondence to prove it. If Stacey will begin a class action suit I will be happy to join.