"Our Keter bin storage was damaged in…"

Our Keter bin storage was damaged in the recent storms, they replaced the part that broke at no cost to me as a good will gesture. The storage was well out of guarantee so they didn't have to help. Their customer service assistant Dana was very helpful and quick to resolve my problem. I would highly recommend.

"Keter customer service is unbelievable…"

Keter customer service is unbelievable you buy one of their products then it breaks. Bad wind ripped the lid right off now you can’t get a replacement as they said it’s not covered under the warranty (it’s storage for outdoors)😡 They have said they don’t have any in stock & don’t know when they are likely to either. Seems to be that other people are having the same problem from the reviews I have read. I wouldn’t buy another product from Keter again & I certainly wouldn’t recommend them. They really do need to sort their customer service out.

"Excellent Back-up…"

I approached Keter with a view to obtaining replacement parts for my, not yet a year old, Artisan shed after Storm Eowyn in late January. Despite not actually "selling spares in the UK" and "weather damage not (being) covered by the warranty", I was offered, and duly received, two roof panels, two roof fillets and a facia, as "an gesture of good will", entirely at their expense. Compared to the many hoops I am being asked to jump through by my insurers, for a fairly minimal pay out to cover other damages, plus paying an excess, losing my NCB and being charged extra premiums next year (I have been informed!) Keter's attitude was a breath of fresh air at a stressful time. Particular credit and kudos to Tamara who, despite not actually speaking to her, made everything simple, straightforward and smooth.
I'm so impressed I've since bought two more Keter products, in the knowledge they have my back should anything go wrong.

"Door replacement"

I had two damaged doors on my storage arc, caused by heat damage from a house fire. I was hoping to buy two new doors, rather than replace the whole arc. Upon enquiry, out of goodwill Keter are sending me two new doors free of charge, making my store weathertight again. I am very pleased with the outcome and the reduction in waste.

"Amazing customer service and very…"

Amazing customer service and very speedy service. Highly recommend this company and the service they provide in after sales support.

"Faulty hinge replacement"

I bought 2 XL Bin stores recently. Easy (just about!) to put together, and looking great. But...I did notice one of the lids didn't lift up as well (hydraulically) as the other?
I emailed Keter and was surprised they got back to me almost straight away. After explaining the problem, the customer service rep (Dana) immediately ordered some replacement hinges to be sent out. They came a little while later and so after a quick fitting now work perfectly fine. So thank you to Keter, and your excellent staff, I'm now super happy!!

"Exceptional service"

I think it only fair to say Keter have excelled themselves, following an earlier review, now removed. Thanks to Debra explaining the spares shortage for my Store it out Pro & doing everything she could to help resolve my situation. would highly recommend Keter customer services & escalation team.

"Extremely Disappointed with Keter Shed and Customer Service"

I purchased a Keter shed almost a year ago, and it has been nothing but a headache. The shed became unusable shortly after assembly due to missing and faulty parts. Despite being covered under warranty, Keter has failed to send the necessary replacement parts. I've contacted their customer service multiple times but each time I'm met with empty promises and no action.

This experience has been incredibly frustrating, and I would not recommend Keter to anyone. Their lack of support and failure to honor their warranty is unacceptable. I am now requesting a full refund for this defective product. Save yourself the trouble and look elsewhere for a shed.

"Excelente empresa"

Muy buen servicio de atención al cliente. Envío super rápido y en buenas condiciones.
La caseta la montamos entre mi mujer y yo en algo más del tiempo indicado pero ha quedado estupendamente.

"So overall I love my cortina mega but..."

So overall I love my cortina mega storage shed which I have assembled but I feel very let down by the doors at the front and the locking system, when the door is padlocked you can pull the right door handle which exposes a gap which someone can crowbar it open very easily. The left hand door on the inside has a slot at the bottom for a rod but there isn't one. It's as if it needs another part to pull it to secure it. As it stands it isn't secure. Very very very disappointed