"Keter products are inferior to what…"

Keter products are inferior to what they say. Thin plastic brittle and if it snaps into place, your onto a winner. Though proceed with caution, as in no way is this plastic conducive to outdoors uk weather. The base of these structures weak and fragile, with zero tolerance to weight. On the upside, Critters love the calamitous of Keter….. if your wanting to increase the wood lice, ant, spider population, then Keter is not surpassed, it’s dodgy somewhat haphazardly build is not to be recommended, at all costs…

"PURCHASED TWO CORTINA ALTO STORAGE…"

PURCHASED TWO CORTINA ALTO STORAGE UNITS .
THE ROOF ON ONE IS DISTORTED AND RAINWATER POOLS ON IT . THE SECOND UNIT ALSO HOLDS RAINWATER .
NB. THEY ARE ASSEMBLED CORRECTLY .
UPDATE...I HAVE NOW HAD EMAILS FROM 4 DIFFERENT PEOPLE EMPLOYED BY KETER , THE LAST ONE ASKING FOR PHOTOGRAPHS OF THE DAMAGE . THERE IS NO DAMAGE , AND I HAVE ALREADY SENT PHOTOS , AS REQUESTED BY A DIFFERENT PERSON , OF THE DISTORTION .
UPDATE .......
KETER SENT AN EMAIL ON 9/5/24 SAYING REPLACEMENTS FOR THE DISTORTED PARTS HAD BEEN DESPATCHED . THEY INCLUDED A TRACKING NUMBER .....NO LINK OR DETAILS OF THE COURIER , SO I AM UNABLE TO TRACK THE DELIVERY.........
UPDATE 13/5/24 .....NO RESPONSE TO MY REQUEST OF 10/5/24 ASKING FOR THE TRACKING INFORMATION....
KETER HAVE NOW REPLACED THE DISTORTED PARTS.
TO ANYONE HAVING PROBLEMS WITH A PRODUCT , I WOULD SUGGEST CONTACTING JACK MCALLUM ,
CONSUMER ESCALATIONS.

"Keter have no regard for the customer or warranty obligations."

UPDATE: Jack from Keter reached out following the review below and quickly organised a solution. I'm pleased to say that I'm happy with the resolution and have changed my 1 star review to 5 stars to reflect this.

4 years ago the hinges on my storage box warped and needed replacing. Being in warranty I advised Keter and was told they would be posted to me.

I waited a few weeks and they never arrived. I followed up with an email in June 2020 but the hinges never arrived.

In November 2023 the door lock broke, I contacted Keter once again and also mentioned the hinges which were never sent out.

They advised that they would send both the hinges and door lock to me.

6 months later I have nothing. I have chased several times but it seems like they just don't care for the customer or servicing the warranty.

"Appalling Customer Service"

I ordered a second Eden Bench 265L (Graphite & Light Grey) for my parents after ordering one for myself which I was very happy with. However, the second bench came with a key piece missing (BKC) with no damage to the packaging. This means the bench cannot be used. Whilst initially disappointed, I thought that Keter customer service would send me a replacement part but their customer service team has not made contact despite numerous attempts to contact. Products are excellent, but beware of customer service and missing parts! UPDATE - RECEIVED PART ON 30TH MAY. HAPPY WITH PRODUCT NOW

"I had 13'6 x 7'6 shed delivered last…"

I had 13'6 x 7'6 shed delivered last week.
It is missing a number of parts and has number of broken parts so bad you can't get off the first page of instructions!
I have rung Keter had somebody in call centre ask me to email pictures and details. E-mailed them have a reference number. But now days later having emailed repeatedly no response and their phonelines are down.
Do I go back to the retailer for a refund?

"I have had to resort to this as I have had no help through Keter"

I have had to resort to this as I have got nowhere in a week of trying daily to get in contact so hoping going through here may finally get me somewhere, always bought keter for storage and never had a problem. I decided to purchase a shed, big expense for me, got from wickes, one piece had a bit snapped of it which I did not know until the end, unfortunately it’s the bar that sits along the bottom of door so very noticeable. It says in instructions that if anything missing or broken to contact keter not who I got it from.
I emailed a week ago, not heard anything, tried 3 days to call, message saying phones not in operation all 3 times, another day I finally got in a queue to be on hold for over an hour saying I was number 2 in the queue, gives you option for a call back so after an hour of getting nowhere I left the message and guess what no call back.
Very disappointed with this service and has put me off ever purchasing again simply due to the customer service which is a shame.
Would love to be proved wrong though if anyone from keter would like to get in touch with me, please don’t reply with please call or email as I have been trying!!

"Abri de jardin reçu avec une pièce…"

Abri de jardin reçu avec une pièce défectueuse
Après un mail envoyé au SAV nouvelle pièce reçue 3 jours plus tard
Très bonne réactivité site à recommander

"Fantastic customer service response…"

Fantastic customer service response from Jack once our query had reached his team dealing with escalations. Customer service as it should be, he simply picked up the phone and discussed the issue in person. Replacement part on its way 🙂

"Warranty"

My two sheds had literally started to come apart at the seams. I went through the normal customer service channels who stated that I had caused the distortion by placing heavy items against the walls. This was not the case as the photos I sent in clearly showed. I escalated the issue and it was dealt with very promptly and professionally with an apology. The warranty was definitely worth having. This gave me renewed faith in Keter and I will continue to purchase their products.

"Some warranty problems "

I bought a keter corfu patio set from amazon (currently £349) in sept 22 and the sofa started to disintegrate within a year. It had been lightly used and stored appropriately during bad weather so I can only assume that the quality wasn’t good. I contacted Keter in August 23 under the warranty and they said they wouldn’t replace the sofa but would send me spare parts to repair it. The frame has collapsed and the panels split. Last week, after chasing them for months I was told the parts were still not in stock. I then spoke with Jack in the escalations team who was extremely helpful and offered to send me a replacement sofa. He couldn’t supply the same range as I had originally bought but it is a close match and hopefully better quality.

Update as of 10/5. Sofa arrived as stated in delivery emails. Excellent quality (better than I purchased on Amazon). I was able to use it during the recent spell of good weather. Thank you Keter for resolving this.